IT / IS Technician

Job Summary

JOB DESCRIPTION

Information Technology Support Technician setup and maintains computer and network systems in Masimo. Provide assistance to employees by answering questions, resolving technical problems and maintaining company network, software and computer equipment to ensure that the concerned people get the most effective IT functionality.

Duties & Responsibilities

1. Work on IT Service Desk tickets to troubleshoot IT issues related to computers (desktop and laptops), printers, network, handhelds and cell phones.
2. Ensure security and privacy of networks and computer systems.
3. Perform preventive and corrective maintenance on computer equipment.
4. Assist onsite and remote employees with their computer and software related issues.
5. Software installation and basic network troubleshooting.
6. Setup and Imaging computers.
7. Document resolution and follow up with Service Desk tickets.
8. Support manufacturing IT equipment such as printers (laser and label).
9. Support audio-visuals request or issues on events or meetings.
10. Perform assets lifecycle for computers, printers, handhelds and cell phones.
11. Manage IT inventory.
12. Unlock Windows AD user accounts.
13. Require working after business hour or night shift (as and when required).
14. Any other reasonable duties assigned by superior.

Minimum Qualifications

Minimum & Preferred Qualifications and Experience:

1. Technical aptitude to learn and follow instructions.
2. Problem solver and strong attention to detail.
3. Hands on experience with diverse computer systems and networks.
4. Ability to research solutions and work independently on tasks.

Preferred Qualifications

1. Broad knowledge in Windows client/server network environment.
2. Strong troubleshooting skills in Windows Operating System and O365 issues.
3. Excellent diagnostic and problem-solving skills.
4. Excellent communication and interpersonal skills.
5. Demonstrated ability to work in teams and individually.
6. Experiences working in Multi-National Company especially in production environment.
7. IT Professional Certification as IT Technician.