IT Infrastructure Engineer - Network

Hilti (Canada) Corporation; Petaling Jaya; On-site; MYR 75,000 - 100,000; Full time

Job summary

A leading construction technology firm in Petaling Jaya is seeking a Network Expert to manage efficient network operations. You will provide support for complex network issues, ensuring infrastructure performance, and collaborate on global projects. Ideal candidates will have over 5 years of IT support experience, proficient in networking tools, and a strong team-oriented mindset. Join us to make a meaningful impact in the construction industry.

Benefits

Competitive rewards

Career development opportunities

Caring work culture

Qualifications

• Over 5 years of global IT support experience.
• 3+ years of hands-on networking experience.
• Skilled in documenting incidents and resolutions.

Responsibilities

• Provide first and second level support for network issues.
• Manage network infrastructure to ensure high availability.
• Coordinate with vendors and handle incident management.

Skills

Networking (Juniper, Cisco)

Automation tools (Ansible, Terraform)

Interpersonal skills

Project leadership

Education

Bachelor’s degree in Computer Science or Information Systems

CCNA or equivalent certification

Tools

Enterprise monitoring platforms

Python

Job description

What's the role?

The Network Expert governs reliable and efficient network operations across regions. This role involves providing support for network issues, troubleshooting, and escalating to engineering teams when necessary. Network Experts actively participate in global and regional projects, offering technical insights and implementation support, while also serving as a liaison with engineering teams to align on product and design changes.

What does the role involve?

The Network Expert in the IT Delivery team is involved in first and second level support for operation and complex network issues, including troubleshooting and escalation. They manage network infrastructure such as WAN, Gateway, Network Authentication Control, core switches and server room, ensuring high availability and performance. Their role includes coordinating with vendors, handling incident and request management, and contributing to network-centric projects like tech refreshes and global network rollouts. They collaborate across regions, share knowledge, support onboarding, and align with engineering teams to drive efficiency, automation, and strategic improvements.

What you need is:

To help you succeed, we’ll provide you with everything you need so that we’re driving impact together from day one. You’ll find a stable working environment, exceptional support, learning and development, and a great team around you. Here’s what you’ll need to bring with you:

• Minimum a Bachelor’s degree in Computer Science, Information Systems / Technology and holds a CCNA or equivalent certification.
• Over 5 years of global IT support experience with strong proficiency in workstation, network, and infrastructure hardware, alongside 3+ years of hands-on networking experience with Juniper, Cisco (Layers 1–3) and SDWAN.
• Familiar with automation tools (Ansible, Terraform), enterprise monitoring platforms, and basic programming (Python preferred). Skilled in documenting incidents, resolutions, and scalable processes.
• Proven track record in project leadership and stakeholder engagement, with structured, proactive, and independent working style.
• Excellent interpersonal and communication skills across all organizational levels, with a strong team-oriented mindset and ability to coach and share knowledge.

Why should you apply?

We know you have plenty of choices when it comes to your career. What makes Hilti stand out is our people. We pride ourselves on fostering an inclusive, caring and high-performing culture that embraces diversity in all its forms.

At Hilti, everyone has the opportunity to thrive. We welcome qualified candidates from all backgrounds and provide equal opportunities. What truly sets you apart at Hilti is your passion for teamwork, willingness to learn and grow, and drive to make an impact.

Whether you're in finance, marketing, product development, or any other team, your work directly contributes to advancements that make construction sites safer, more sustainable, and more efficient. Bring your unique perspective to a team that values what makes you you. Together, let's make construction better and build a better future for everyone, everywhere.

What do we offer?

We really value our people, and we've worked hard to develop a reward package that reflects this, creating your future to be just how you would want it. Some of our benefits include:

• A caring and performance-oriented culture.
• A recognised Great Place to Work 2025, which celebrates our commitment to a culture that values care, performance, and innovation for our greatest strength, our people.
• Competitive rewards and comprehensive career development opportunities that ensure your success is our priority.
• Click on the link to know more Kuala Lumpur | Hilti Careers