IT Helpdesk Support Specialist | Fast, Clear Tech Help

logicalis; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

Logicalis Asia Pacific seeks a helpdesk professional in Kuala Lumpur to handle incidents and service requests, ensuring rapid resolution and clear client communication.

You will work with IT infrastructure products, participate in ITIL processes, and coordinate with cross-functional teams to ensure tickets are accurate and timely.

Join a collaborative regional team within a global organisation and grow through hands-on experience with leading technology partners.

Qualifications

• Basic IT infrastructure knowledge (Network, Security, Systems).
• Excellent written and verbal communication.
• ITIL v3/v4 certification preferred.
• Experience with helpdesk and ticketing.

Responsibilities

• Handle incident and service requests via hotline and email.
• Create and update incident or service request tickets.
• Provide status updates to customers.
• Prepare handover reports to Service Delivery Manager.

Skills

Exceptional communication

Relationship management

ITIL knowledge

Ticketing experience

Tools

Cisco products

Helpdesk software

Job description

Logicalis Asia Pacific seeks a helpdesk professional in Kuala Lumpur to handle incidents and service requests, ensuring rapid resolution and clear client communication.

You will work with IT infrastructure products, participate in ITIL processes, and coordinate with cross-functional teams to ensure tickets are accurate and timely.

Join a collaborative regional team within a global organisation and grow through hands-on experience with leading technology partners.