IT Helpdesk

Callnet Solution Sdn Bhd; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in technical support is seeking candidates for a helpdesk role. The position requires a blend of technical expertise and excellent communication skills, with responsibilities including user assistance and system troubleshooting. Competitive salary, performance bonuses, and professional development opportunities are offered, making it an attractive role in a supportive environment.

Benefits

Competitive salary and performance-based bonuses

Allowance Provided (Phone, Travel)

Good Location

Good working environment

Free parking in office

Professional development opportunities

EPF SOCSO

Qualifications

• Experience in a helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems.
• IT certifications such as CompTIA A+, Network+ are a plus.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Diagnose and resolve hardware and software issues.
• Document issues and solutions in the helpdesk knowledge base.

Skills

Good communication skills

Problem-solving

Knowledge of Windows and macOS

Networking concepts

Microsoft 365

Active Directory

Education

Associate’s or Bachelor’s Degree in Computer Science

Job description

Job Responsibility

• Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Manage user accounts, permissions, and access rights in Active Directory and other systems.
• Escalate complex issues to higher-level support or specialized teams.
• Document issues and solutions in the helpdesk knowledge base
• Assist with IT asset inventory and procurement.
• Provide support for remote users and mobile devices.
• Ensure compliance with IT policies and security protocols.
  
  

Job Requirements

• Good communication skills in English & Bahasa Malaysia
• Associateâs or Bachelorâs Degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Proven experience in a helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with Microsoft 365, Active Directory, and remote support tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage multiple tasks.
  
  

Preferred Skills

• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Knowledge of cybersecurity best practices.
  
  

Job Benefits

• Competitive salary and performance-based bonuses.
• Allowance Provided (Phone, Travel)
• Good Location
• Good working environment
• Free parking in office
• Professional development opportunities.
• EPF SOCSO