IT Helpdesk

Konica Minolta Malaysia; Petaling Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading company in the IT sector is seeking a dedicated IT Support Executive to join their team. The ideal candidate will possess strong communication skills in English and Malay, along with a background in technical troubleshooting and user account management. Responsibilities include resolving hardware and software issues, supporting operating systems, and managing IT assets. This role offers an opportunity to grow within a dynamic environment focused on technology solutions.

Qualifications

• At least 1 year of related working experience.
• Preferably Executive specializing in Information Technology.

Responsibilities

• Diagnosing and resolving hardware & software issues.
• Setting up computers, peripherals, and mobile devices.
• Managing user accounts and IT assets.

Skills

Communication

Technical Troubleshooting

Education

Professional Certificates

Diploma in Engineering

Bachelor Degree in Computer Science

Job description

Job Descriptions

• Good communication skills in English,Malay language for both spoken and written.
• Technical Troubleshooting: Basic diagnosing and resolving hardware & software issue.
• Supporting operating systems: Deployment Microsoft Windows.
• Helpdesk Support: Raise ticketing system via ServiceNow.
• Installation & Configuration: Setting up computers, peripherals, printers, mobile devices, etc.
• User Account Management: Handle on-boarding & off-boarding users.
• Asset & Inventory Management: Keeping track of IT assets like laptops, desktops, monitors, and IT accessories.
  
  

Job Requirement

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor Degree or equivalent in Engineering (Computer / Telecommunication),Computer Science / Information Technology.
• Preferably at least 1 year of related working experience.
• Preferably Executive specializing in Information Technology or equivalent.
• Good communication skills in English,Malay language for both spoken and written.