IT Executive (Infrastructure and Data)

UKM Specialist Centre Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare facility is looking for an Infrastructure Executive who will provide technical support and manage IT infrastructure. The role involves proactive monitoring, collaboration with development teams, user training, and maintaining documentation. Candidates ideally should possess a Bachelor’s degree in IT or Computer Science, with a minimum of 2 years’ experience in the healthcare sector.

Qualifications

• Minimum 2 years of experience in the hospital/healthcare industry is an advantage.
• Strong knowledge of IT Infrastructure and IT security practices.
• Project management skills are a plus.

Responsibilities

• Provide first-level technical support to end-users via various channels.
• Monitor the performance and functionality of infrastructure.
• Conduct training sessions for end-users.

Skills

Technical support

IT administration

Customer service

Documentation

Collaboration

Education

Bachelor’s degree in information technology

Bachelor’s degree in Computer Science

Job description

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Provide first-level technical support to end-users via various communication channels (phone, email, chat, etc.).

Investigate and analyze reported issues regards to infrastructure

Diagnose and resolve technical problems, configuration issues and data-related problems.

Escalate issue when necessary and collaborate with vendor to address and fix it.

Maintain accurate and detailed records of support requests, resolutions, and follow-up actions.

2. Infrastructure Monitoring:

Monitor the performance and functionality of infrastructure to identify and address potential issues proactively.

Collaborate with the development team to report and resolve recurring issues and bugs.

3. Backup Management

Coordinate with application teams to ensure timely updates and maintenance of hardware.

Responsible for the application backup management.

Collaborate with cross-functional teams, including developers, system administrators, and operation teams, to enhance application functionality and resolve issues.

5. User Training:

Conduct training sessions and create user guides to help end-users understand and effectively utilize hardware.

Ensure that users have the necessary knowledge to maximize their productivity and minimize support requests.

6. Documentation:

Maintain up-to-date documentation related to hardware configurations, troubleshooting procedures, and known issues.

Create and update support documentation for internal use and end-users.

7. Customer Service:

Provide exceptional customer service by addressing user concerns and inquiries promptly and professionally.

Ensure a prominent level of customer satisfaction and user experience.

REQUIREMENTS:

Bachelor’s degree in information technology, Computer Science, or a related field.

Minimum 2 years of working experience in the hospital/healthcare industry is an advantage.

Proven experience in IT administration and support roles.

Strong knowledge of IT Infrastructure.

Familiarity with IT security practices and protocols.

Project management skills and experience managing IT projects.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant IT certifications are a plus.

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Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Infrastructure Executive? Do you have technical support experience? Do you have customer service experience? How many years of project management experience do you have?

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