IT Executive | Cheras Campus

Netherlands Maritime Univeristy College; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to assist in managing application systems and providing top-notch IT support. This role involves collaborating with the IT Manager to ensure smooth operations of various systems, including hardware and software installations, troubleshooting, and user training. The successful candidate will have a strong background in IT, with experience in Windows OS and server management, as well as excellent communication skills. Join a dynamic team and contribute to enhancing the technological landscape of the organization.

Qualifications

• Degree in IT/Computer Science/Software Engineering required.
• At least two years of relevant working experience preferred.

Responsibilities

• Assist IT Manager in application system management and user training.
• Provide IT support and maintain hardware and software systems.

Skills

Windows OS

Windows Server

Hyper-V

VMware

IIS server

Apache server

HTML

PHP

MySQL

Microsoft Office

Education

Degree in Information Technology

Degree in Computer Science

Degree in Software Engineering

Tools

VM management

Learning Management Software

Job description

KEY RESPONSIBILITIES

• To assist IT Manager in selecting, designing, implementing, testing, maintaining, and training end users in all Application Systems.
• To coordinate, monitor, and report to IT Manager issues related to Application System between vendors and end users.
• To compile end-User requirements in developing and selecting a suitable Application System for NMUC.
• Provide IT support and resolve problems to the end user's satisfaction.
• Monitor IT support dashboard for requisitions and process first-in first-out based on priority and efficiency.
• Support daily operations of administration, configurations, and installations which include but are not limited to computers, printers, CCTV systems, and networks.
• Liaise with external vendors and maintain smooth operations in both the front and back end.
• Coordinate logistics and setup of hardware equipment to respective outlets; Assist in the administration of server systems, network communication, email systems, database systems, backup systems, etc.
• Maintain inventory of all equipment, soffware, and software licenses.
• Report issues to the IT Manager and manage computer setup and deployment for new employees using standard hardware and software.
• Assign users and computers and perform timely workstation hardware and software upgrades as required.
• To install and maintain Windows Operating System and accessories such as a printer for staff PC.
• To maintain existing systems such as a Door Access System, Y Soft System, Drupal Web Content Management System, and CCTV system (Software side).
• To maintain and troubleshoot problems in the Computer Lab and Staff PC.
• Assist in the day-to-day operation of the IT Department
• Providing support, including procedural documentation and relevant reports
• Testing and evaluating new software like Learning Management
• To work and be deployed out of office hours for emergencies, major events support, and projects.

REQUIREMENTS

• Degree in Information Technology/Computer Science/Software Engineering.
• At least two years of working experience are preferable.
• Working knowledge of Windows OS desktop, Windows Server, Hyper-V, VMware and VM management.
• Working knowledge of IIS server/ Apache server, HTML and PH programming language, and MYSQL database is preferable.
• Proficient in Microsoft Office applications.
• Good oral and written communication in the English language.

Job Type: Full-time

Pay: RM2,400.00 - RM2,800.00 per month