IT Executive

Holiday Inn Express; Kota Kinabalu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel chain is seeking an IT Executive to manage its technology infrastructure in Kota Kinabalu. The candidate will ensure effective operation of computer systems, align IT strategies with business goals, and maintain security standards. This role offers a dynamic work environment where your expertise can contribute to exceptional guest experiences.

Qualifications

• Bachelor's degree in Computer Science or IT required.
• 5 years related experience in IT support.
• Working knowledge of networks, operating systems, and databases.

Responsibilities

• Oversee technology infrastructure and IT operations for hotels.
• Maintain computer systems, security, and performance logs.
• Coordinate software/hardware purchases and upgrades.

Skills

Analytical skills

Problem-solving skills

Team player

Proactive

Hardworking

Education

Bachelor’s degree or Certificate in Computer Science or IT

Job description

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We are seeking a skilled and experienced IT Executive to oversee both Holiday Inn Express Kota Kinabalu City Centre & Holiday Inn Express Singapore Orchard Road’s technology infrastructure and IT operations. This role is responsible for ensuring the secure and effective operation of all computer systems, related applications, hardware, and software, and aligning IT strategies with organizational goals.

As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and make systems are installed properly and working efficiently Keep up to date with all approved systems and technology including.

Computer Hardware systems and devices including PC LAN technology

Software operating and utility systems

Front Office and Accounts Receivable Property Management Systems

Interfaces to and from Front Office Property Management Systems and other Systems

Back Office Accounting Systems

PC and LAN based Office Automation products

Internal and External Electronic Mail / Facsimile / Scanner software and communication tools

Point of Sale Systems

Guest and Administration Voicemail

Call Accounting

Cabling

Hub / Switch Management Systems

Assist and Support Electronic Door Locking Computer System

Hotel IT Security and Firewalls

Maintain an up-to-date list of all computer hardware and software at hotel

Monitor the performance of the systems and maintain logbook of performance

Understand all standards and customized features and functions of the Hotel front office system

Ensure that all computer media saves,and back-ups are completed, documented and stored per specifications

Maintain uncompromising data and physical security standards

Control security for computer room and ensures that the computer room fire protection, temperaturecontrol, and power requirements meet the security specification as described in the securitysystem

Administerall user ID’s, passwords, and the most sensitive system utilities, secures all touchyresources and critical libraries under the supervision of the IT Manager/Leader

Maintain technical and user documentation, systemsreport, newsletters and announcements in a neat, orderly and secure fashion

Follow-up outstanding points from the latest IT audit of his/herhotel under the supervision ofIT Manager/Leader

Notify department heads on current computer related issues, new releases, MIS trends, viruses etc.

Ensure all hotel policies and information security comply with standards

Investigate and report software problems to the vendor, or to the Support Centre

Identifying colleagues to train user on systems

Coordinate purchase of program applications or enhancements to meet specific hotel needs only if these applications are not covered by existing standards prescribed by the corporate office

Provide a written monthlyprogress report to the GM. Director of Finance and Business Support, andArea IT Leader

Establish documents, test and communicate appropriate disaster recovery emergency procedures to follow when the hotel computer system(s) are inoperable

Ensure viable solutions are adapted and used for hotel disaster recovery plan and business continuity

Select suitable Software/Hardware vendors for the hotel

Collaborate with other departments to ensure all IT related items meets the various Audit requirements

Ensure all hotels IT Systems are under appropriate maintenance contract and have routine heath check and repair schedule

Evaluate and assess life cycle of all technology related solutions and assets and provide adequate advice to refresh the hardware/software. Ensures all necessary settings are properly configured on the computing systems, hardware and servers

Run routine software/hardware inventory check and report the status to hotel management team

Inspects the Network performance and redo the network design if necessary to meet the hotel operation needs

Take preventive measures to foresee, identify and analyse the potential system performance issues

Manage the configuration reports, program files and data files on the computer system(s) to ensure maximum operating efficiency

Train employees to enable them to take responsibility during the absence of IT colleagues

Be primary contact with all computer-related external vendors

Install and test corporate approved program changes to the hotel computer system(s)

Coordinate purchase of program applications or enhancements to meet specific hotel needs only ifthese applications are not covered by existing standards prescribed by the corporate office

Conduct and coordinate annual PCI and credit card/data security training for hotel employees based on information security standards

What we need from you

Bachelor’s or Certificate in Computer Science or IT or related field

5 years’ related experience or with computer set-up and troubleshooting

Working knowledge of networks and operating systems and databases

Strong analytical and problem-solving skills

A team player, proactive, responsible, hardworking and able to work under pressure

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

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Your application will include the following questions:

How many years' experience do you have as an Information Technology Executive? Which of the following statements best describes your right to work in Malaysia? Which of the following accounting software are you experienced with? What's your expected monthly basic salary? How many years of hotel management experience do you have? Which of the following types of qualifications do you have? How many years' experience do you have as an Information Technology Manager? Which of the following languages are you fluent in?

What can I earn as an Information Technology Executive