IT Enterprise Solution Specialist III

Jabil Circuit; Penang; On-site; MYR 60,000 - 85,000; Full time

Job summary

A leading company is looking for an Enterprise Solutions Specialist III to join their SAP Center of Excellence. This role involves managing SAP demand intake processes, leading change management activities, and facilitating effective vendor coordination. The successful candidate will play a vital role in aligning business needs with IT capabilities through effective communication and analytical skills, driving the successful implementation of SAP initiatives.

Qualifications

• 4–5 years of experience within an SAP environment.
• Hands-on exposure to Demand Management and Change Management.
• Exceptional verbal and written communication skills in English.

Responsibilities

• Manage the end-to-end SAP demand intake process.
• Own SAP Change Request Management (ChaRM) processes.
• Develop communication materials for enterprise-level updates.

Skills

Analytical Thinking

Communication

Stakeholder Management

Data Analysis

Education

Bachelor’s degree in Information Technology

Management Information Systems

Business Administration

Tools

JIRA

ServiceNow

Microsoft Excel

Power BI

Job description

Job Title: Enterprise Solutions Specialist III (ESS III)
Department: SAP Center of Excellence (SAP COE)
Location: Penang, Malaysia
Reports to: SAP IT Manager

Job Summary:

As an Enterprise Solutions Specialist III in the SAP Center of Excellence (COE), you will be responsible for leading demand intake, change management activities, enterprise-level communications, and vendor coordination across SAP projects. You will play a strategic role in aligning business demand with IT capabilities, ensuring successful delivery and adoption of SAP-related initiatives. Your analytical capabilities will be essential in interpreting business requirements, tracking benefits, and enabling data-driven decisions.

Key Responsibilities:

SAP COE Demand Management:

• Manage the end-to-end SAP demand intake process, from idea capture to prioritization and intake qualification.
• Evaluate demand based on business impact, resource availability, strategic alignment, and cost-benefit analysis.
• Collaborate with business units, Functional Managers, and Finance to facilitate ROM estimation and cost center approvals.
• Track the status of demands through their lifecycle and proactively follow up with stakeholders to drive progress.
• Use data analytics to generate insights from demand trends, resource allocation, and benefit realization.
• Create and maintain dashboards and reports to provide visibility into demand pipeline, backlog, throughput, and forecasted workload.
• Support benefit classification and ensure proper documentation for auditability.

SAP Change Management:

• Own and operate SAP Change Request Management (ChaRM) within Solution Manager, ensuring end-to-end compliance with SAP change control processes.
• Manage and monitor change documents, workflows, and transport requests across SAP landscapes (DEV, QA, PRD).
• Implement and support dual maintenance strategies during SAP upgrades and parallel development scenarios, ensuring accurate synchronization and retrofit using ChaRM tools.
• Collaborate closely with SAP BASIS, development teams, and functional leads to coordinate transport bundling, sequencing, and deployment scheduling.
• Maintain change calendars and proactively communicate planned releases, freezes, or upgrade timelines to stakeholders.
• Troubleshoot transport failures or ChaRM-related issues and drive root cause analysis and resolution.
• Ensure proper configuration and continuous improvement of SAP Solution Manager’s ChaRM functionalities, including integration with external ticketing or demand systems (e.g., ServiceNow).
• Provide guidance and training to project teams and support staff on ChaRM best practices and governance policies.
• Track and report on change throughput, rejection rates, SLA compliance, and audit readiness of change processes.

Enterprise-Level Communication:

• Develop and distribute communication materials: newsletters, executive announcements, infographics, FAQs, and internal updates.
• Translate complex SAP/IT topics into user-friendly content for business and technical audiences.
• Support OCM efforts through stakeholder messaging, readiness content, and engagement planning.
• Manage content across internal platforms like SharePoint, Teams, and Sway.
• Track engagement metrics and feedback to refine communication strategy.

Vendor Management:

• Coordinate with external SAP service providers to ensure adherence to SLAs, quality, and delivery timelines.
• Facilitate onboarding, reviews, and performance feedback for vendors supporting SAP initiatives.
• Participate in vendor selection and contract renewal discussions in collaboration with procurement.

Qualifications:

• Bachelor’s degree in Information Technology, Management Information Systems, Business Administration, or a closely related field from an accredited institution.
• 4–5 years of progressive experience within an SAP environment, with hands-on exposure to Demand Management, Change Management, or other relevant functional areas.
• Solid understanding of SAP modules and their lifecycle management, including familiarity with SAP ECC; experience with S/4HANA is considered a strong advantage.
• Proven experience working with demand intake, issue tracking, or project management tools such as ServiceNow, JIRA, or equivalent platforms, with the ability to leverage these tools for effective workflow management.
• Exceptional verbal and written communication skills, capable of articulating complex technical concepts clearly and concisely to diverse enterprise-level audiences including business stakeholders, technical teams, and senior management.
• Strong analytical mindset with demonstrated proficiency in interpreting and presenting data; advanced skills in Microsoft Excel, Microsoft Power Point, Power BI, or other data visualization and reporting tools are highly desirable.
• Prior experience in vendor management or coordination, including engaging with external service providers, monitoring performance, and facilitating collaboration to ensure delivery excellence.
• Excellent written and verbal communication skills in English; proficiency in additional languages (e.g., Mandarin or Spanish) is a plus and supports global collaboration.

Preferred Certifications:

• PMP or equivalent Project Management certification.
• PROSCI Change Management or similar certification.
• SAP Certification(s) in relevant modules (preferred but not mandatory).
• ITIL Foundation certifications

Core Competencies:

• Strategic Thinking
• Stakeholder Management
• Cross-functional Collaboration
• Attention to Detail
• Proactive Communication
• Continuous Improvement Mindset