IT ENGINEER IT工程师

IMR(Malaysia) Sdn.Bhd; Seberang Perai; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company where you will play a crucial role in managing and maintaining IT systems. This position involves troubleshooting issues, supporting users, and ensuring the smooth operation of networks, phones, email, and CCTV systems. You will be responsible for standardizing computer usage, managing domain users, and maintaining documentation. With a focus on proactive communication and user training, this role offers a chance to make a significant impact in a dynamic environment. If you are passionate about IT and eager to contribute to a thriving organization, this opportunity is perfect for you.

Qualifications

• 2-3 years of relevant IT experience required.
• Bachelor's degree in IT or related fields is essential.

Responsibilities

• Manage and maintain the company's IT systems and support users.
• Configure and support network devices, servers, and CCTV systems.
• Handle hardware failures and ensure smooth operation of IT infrastructure.

Skills

Troubleshooting network issues

Server management

Hardware/software support

User training

CCTV system management

Education

Bachelor's degree in IT

Bachelor's degree in Computer Science

Tools

IP Phones

CCTV systems

Office software

Network devices

Printers

Job description

Job Summary

This role is responsible for managing and maintaining the company's IT systems, supporting users, troubleshooting issues, and ensuring the smooth operation of computer systems, networks, phones, email, and CCTV systems.

Job Responsibilities

Computer Maintenance

• Participate in selecting and configuring computer equipment, including consumables, to ensure usability.
• Install and support common office software for all staff.
• Handle hardware failures to maintain office productivity.
• Standardize computer usage and perform daily maintenance.
• Maintain documentation and standardize computer management processes.
• Conduct regular computer asset inventories.

Phone System Management

• Configure IP phones for normal operation.
• Inspect and record telephone usage periodically.
• Standardize and supervise employee phone operations.
• Monitor call times to prevent overuse.
• Manage extension numbers according to company policies.

CCTV System Management

• Check CCTV hardware components.
• Inspect CCTV switches regularly.
• Address CCTV failures promptly.
• Participate in surveillance video inspections as needed.

Print System Management

• Standardize printer use and perform maintenance.
• Handle printer failures and coordinate repairs.
• Ensure proper setup and installation of printers on user devices.

Domain User & Mailbox Management

• Add and maintain domain users.
• Configure and manage mailbox settings.
• Handle email client issues.
• Implement email security measures.
• Archive and delete mailboxes of resigned employees.

Network & Server Management

• Monitor server and network performance.
• Manage file permissions and organization on servers.
• Provide VPN access for remote or overseas employees.
• Regularly backup server data.

ISO and System-related Support

• Assist with goal setting and compliance documentation.
• Collect and evaluate relevant laws and regulations.

Requirements:

• Bachelor's or higher degree in IT, Computer Science, or related fields.
• At least 2-3 years of relevant work experience.

Skills & Knowledge:

• Support and troubleshoot network, server, and hardware/software issues.
• Support, configure, and troubleshoot IT infrastructure including network devices, servers, printers, CCTV, email, phones, and user devices.
• Proactively communicate with team members and users to resolve incidents quickly.
• Train and support users on office applications and maintain proper IT documentation.