IT Engineer 3

Lam Research; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

An established industry player is seeking a talented individual to enhance their quality assurance, knowledge management, and process management efforts. This role involves developing and implementing QA standards, conducting audits, and promoting knowledge sharing across the organization. You will also analyze service processes for optimization and provide training to staff, ensuring alignment with organizational objectives. Join a dynamic team that values collaboration and innovation, where your contributions will lead to significant improvements and empower others to achieve their full potential.

Qualifications

• Proven experience in quality assurance, knowledge management, and process management.
• Familiarity with ITIL framework and best practices.

Responsibilities

• Develop and implement QA standards and procedures for deskside services.
• Analyze and optimize service processes to improve efficiency.

Skills

Quality Assurance

Knowledge Management

Process Management

Analytical Skills

Communication Skills

Organizational Skills

Tools

QA tools

Knowledge Management systems

Job description

Key Roles and Responsibilities

Quality Assurance (QA)

• Develop and implement QA standards and procedures for deskside services.
• Conduct regular audits and assessments to ensure compliance with QA standards.
• Identify areas for improvement and recommend corrective actions.

Knowledge Management (KM)

• Develop and maintain a comprehensive knowledge management system.
• Ensure that knowledge articles are accurate, up-to-date, and easily accessible.
• Promote knowledge sharing and collaboration across the organization.

Process Management

• Analyze and optimize service processes to improve efficiency and effectiveness.
• Document and maintain process workflows, procedures, and guidelines.
• Implement process improvement initiatives and monitor their impact.

Training and Support

• Provide training and support to staff on QA, KM, and process management practices.
• Develop training materials and conduct workshops as needed.

Collaboration

• Work closely with IT, service desk, and other relevant teams to ensure alignment with QA, KM, and process management objectives.
• Participate in cross-functional projects and initiatives.

Who We’re Looking For

Experience

• Proven experience in quality assurance, knowledge management, and process management.
• Familiarity with ITIL framework and best practices.

Technical Skills

• Proficiency in QA tools and methodologies.
• Experience with knowledge management systems and tools.
• Strong understanding of process mapping and optimization techniques.

Analytical Skills

• Strong analytical and problem-solving skills.
• Ability to analyze data and generate meaningful insights.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to collaborate effectively with cross-functional teams.

Organizational Skills

• Strong organizational and time management skills.
• Attention to detail and accuracy.

Expected Deliverables

QA Standards and Reports

• Develop and implement QA standards and procedures.
• Conduct regular QA audits and generate audit reports.
• Identify and document areas for improvement and corrective actions.

Knowledge Management System

• Maintain an up-to-date and comprehensive knowledge management system.
• Ensure knowledge articles are accurate, relevant, and easily accessible.
• Promote knowledge sharing and collaboration through regular updates and communications.

Process Documentation and Improvement

• Document and maintain process workflows, procedures, and guidelines.
• Identify and implement process improvement initiatives.
• Monitor and report on the impact of process improvements.

Training Materials and Workshops

• Develop training materials on QA, KM, and process management practices.
• Conduct training sessions and workshops for staff.

Provide ongoing support and guidance to staff on QA, KM, and process management.

Participate in cross-functional projects and initiatives to ensure alignment with organizational objectives.

Our Commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research is an equal opportunity employer. Lam is committed to equal opportunity in employment and non-discrimination in employment policies, practices, and procedures.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely. ‘On-site Flex’ you’ll work 3+ days per week on-site, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site, and remotely the rest of the time.