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Provide daily support for office IT infrastructure (network devices, firewalls, switches, Wi-Fi, VPN, servers, endpoints).
Perform routine monitoring and troubleshooting (hardware, OS, applications, connectivity).
Support implementation of IT security solutions.
Assist with multi-office IT projects (remote coordination with Singapore, Thailand, Vietnam, Indonesia & India).
Document IT processes, incidents, and asset records.
Take ownership of any additional tasks or responsibilities as assigned by the company.