IT ENGINEER

Decathlon Malaysia; Gelang Patah; On-site; MYR 30,000 - 50,000; Full time

Job summary

A renowned sporting goods company seeks a Technical Support professional to manage IT infrastructures and provide support for digital solutions. The role entails collaborating with teams globally to enhance service delivery, required expertise in hardware, networking, and operational management. Ideal candidates should excel in problem-solving and possess strong communication skills.

Qualifications

• Dynamic and enthusiastic with strong problem-solving skills.
• Valid driving license required.
• Ability to work independently and on-call after office hours.

Responsibilities

• Provide comprehensive technical support for digital solutions.
• Manage incidents, disasters, and ensure compliance with SLA.
• Collaborate and maintain expert knowledge of the technical community.

Skills

Hardware Troubleshooting

Networking

Operating Systems

Database Management

Security

Scripting and Automation

POS Software Knowledge

Knowledge in SDWAN/Meraki

Education

Degree in IT or Computer Science

Job description

Mission

We are looking for someone autonomous in delivering support of the network, IT infrastructures and hardware. Besides that, you will contribute to innovations like RFID devices, new solutions and the mechanization of the warehouse. We need someone who can help us build an effective and satisfying IT support service for our end users. You are also required to work with other countries and play a crucial role in achieving company projects.

YOUR RESPONSIBILITIES:-

Technical Support

• Provide comprehensive technical support for digital solutions.
• Deeply understand the architecture and schema of digital products.
• Efficiently resolve Level 2 support issues and problems.
• Manage incidents, DRP and BCP within the SLA.
• Ensure adherence to internal and external SLA agreements.
• Develop detailed support guides and procedures.
• Compile reports and utilize data for strategic decision-making and improvements.
• Carrying out routine maintenance and asset lifecycle (licensing, inventory, purchase & disposal).
• Collaborate with project managers on integrations.
• Independently handle product deployments.
  
  

Cross-Team Collaboration

• Understand Decathlon's infrastructure and the roles of external suppliers.
• Facilitate collaboration and communication between teams.
• Maintain expert knowledge of the Decathlon Technical Community.
• Identify team responsibilities and ensure effective parameter management.
• Build a network of reliable contacts within various teams.
• Understand the needs of Product Owners and IT leaders on a global scale.
• Provide support and guidance to teammates.
• Learn and understand the roles and responsibilities of other teams.
  
  

Supplier Management

• Understand the organization and workflows of different suppliers.
• Raise alerts and provide support according to established workflows.
• Collaborate closely with suppliers on new developments and bug fixes.
• Maintain thorough knowledge of supplier capabilities and expectations.
• Manage vendors and hold them accountable for execution and work-related activities.
  
  

Infrastructure Management

• Ensure the production environment is optimized and meets Decathlon’s security standards.
• Delivering projects on time and within budget.
• Identify and recommend new tools to enhance product support.
• Quickly learn how different IT tools communicate and integrate.
• Prioritise security, developing and adhering to security procedures.
• Ensure that the solutions offered are in line with the company's strategies and meet the needs of users
  
  

Profile

Technical Skills

SKILLS WE ARE LOOKING FOR:

• Hardware Troubleshooting
• Networking (Strong knowledge of routers, switches, firewalls & Meraki products)
• Operating Systems (Windows, Linux, or proprietary embedded systems)
• Database Management (e.g., SQL)
• Security (Data protection, PCI compliance etc.)
• Scripting and Automation (e.g., in PowerShell, Macro, Apps Script & AppSheet)
• Having good COBOL, AS400, IBM iSeries, SQL/MYSQL and DB skills are a plus.
• POS Software Knowledge (added point)
• Knowledge in SDWAN/Meraki, robotics and AS400 will be advantageous.
  
  

Operational Skills

• Incident Management
• Change Management
• Project Management: Ability to manage, coordinate, install and maintain projects.
• Disaster Recovery and Backup
• Compliance and Standards
  
  

WHO ARE YOU?

• A dynamic and enthusiastic professional with exceptional problem-solving abilities and outstanding communication skills.
• You excel in delivering top-notch customer service, reinforced by a proactive approach and a commitment to excellence.
• You can quickly adapt in your time management, embrace continuous learning and have the ability to work and deliver in a fast-paced environment.
• You are passionate about leveraging your energy and skills to contribute positively to team goals and organizational objectives.
• Self-independent and capable of working with minimum supervision.
• Any other duty and responsibility that the company may assign from time to time and on-call outside office hours.
• Valid driving license (Working place at FTZ Zone B, Pelabuhan Tanjung Pelepas)
• Study in IT, Computer Science or a related field.
  
  

Skills

AS400

Leadership

Communication

Logistics

COBOL

APPS SCRIPT

MACRO

API INTEGRATION

IBM I-SERIES

SQL/MYSQL

DB

DESIGN SYSTEM

DATABASE MANAGEMENT

HARDWARE IT

IT NETWORKING