IT Customer Solution Manager

DHL Germany; Malaysia; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading company in logistics and IT solutions is seeking a skilled individual to enhance their customer engagement and IT solution sales. The role involves creating compelling proposals, improving pre-sales processes, and managing customer solutions. Ideal candidates will possess a strong IT background and six years of experience in the field, particularly in logistics solutions.

Qualifications

• Minimum Degree in IT or related field.
• Minimum 6 years of experience in IT Solutions/IT Sales.
• Experience in managing customer solutions and commercials.

Responsibilities

• Create value propositions for DHL’s solutions.
• Engage customers for business requirements and IT plans.
• Support business development with technical aspects.

Skills

IT Solutions

Customer Solutions Management

Commercials

Innovative Integration

Education

Degree in IT, Computer Science or related

Job description

Responsibilities

• To create value propositions to DHL’s solutions influencing customer stakeholders.
• To bring together various IT aspects of DHL’s offerings to create winning proposals and solutions that meets or exceeds customers’ requirements.
• To continually improve the pre-sales process to ensure efficiency and accuracy of solutions and models put forth.
• To support the business development team with all technical aspects of pursuits.
• To support O2D process to ensure proper compliance to governance of opportunity through to delivery.
• Continually engage internal and external customers to understand their new business requirements and future IT plan.
• Propose winning solutions by contributing innovative ideas to integrate with other DHL products/3rd party products to meet customers’ total end-to-end requirements.
• Ensure successful handover of solutions to project/product management.
• R&D, investment and the deployment of projects

Requirements

• Minimum Degree in IT, Computer Science or related
• Minimum 6 Years of experience in IT Solutions/ IT Sales
• Minimum 6 Years experience in Managing Customer Solutions, Commercials & Solutions
• Preference will be candidates with experience in IT Customer Solutions in Logistics and IT Product Owners