IT Customer Service Analyst - Korean Speaker

Randstad (Schweiz) AG; Petaling Jaya; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a detail-oriented IT Customer Service Analyst fluent in Korean to join their dynamic team. This role involves monitoring customer service cases, ensuring effective communication, and addressing escalations to enhance customer satisfaction. The ideal candidate will possess strong analytical skills and a passion for providing exceptional support. With a flexible work mode that includes both remote and on-site options, this position offers a unique opportunity to make a significant impact in a collaborative environment. If you are ready to grow and contribute to a thriving team, this is the perfect role for you.

Qualifications

• Minimum 1 year in Customer Service environment.
• Proficient in both Korean and English (TOPIK 4 certification).

Responsibilities

• Monitor reactive cases and ensure correct reporting.
• Handle high-risk escalations and analyze information.

Skills

Korean Language Proficiency

Customer Service Skills

Analytical Skills

Problem-Solving Abilities

Education

Diploma or Degree in relevant field

Tools

Microsoft Office Suite

Job description

IT Customer Service Analyst - Korean Speaker

Hybrid

We are looking for a detail-oriented IT Customer Service Analyst who is fluent in Korean to join our dynamic team. The ideal candidatewill have a solid understanding of IT and Customer Service and apassion for providing exceptional support to our clients.

Location:Petaling Jaya, MalaysiaWork Mode:Flexible office & remote (3 daysWFH, 2 days WFO)

Role:IT Customer Service Analyst - KoreanSpeaker

What You'll Do:

• Knowledgeable in Customer Service environment.
• Monitor reactive cases owned by internal supportorganizations.
• Ensure correct case reporting and trending is in placefor account team and customer, enabling conversations, planning, anddelivery for ongoing customer operational health.
• Know the customer and understand our customer’sexpectations with their reactive support experience & focus on critical issues to ensure customersatisfaction.
• Handle high-risk escalations and gather/analyzeinformation as needed to support the customer, understand the cause of the escalation, its businessimpact, and level of urgency from Customer and other stakeholders, ensure clear communication channels are establishedand documented with the customer and enable effective cross groupcollaboration.
  

What We’re Looking For:

• Diploma or Degree holders with minimum 1 year in Customer Service environment.
• Proficient in both Korean and English (with minimum TOPIK 4 certification)
• Strong analytical skills and attention to detail
• Excellent problem-solving abilities.
• Skilled use of the Microsoft Office Suite, e.g. Word,Outlook, PowerPoint, etc.

Ready to make an impact? Apply now and let’s grow together!