IT Customer Service Analyst

Randstad (Schweiz) AG; Malaysia; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a dedicated IT Customer Service Analyst to enhance customer support experiences. This role involves providing first-level support for technical issues, troubleshooting hardware and software problems, and collaborating with cross-functional teams to improve customer satisfaction. The ideal candidate will possess strong technical skills and excellent communication abilities in English and Korean. Join a dynamic team and make a significant impact in customer service while growing your career in a supportive environment.

Qualifications

• Proven experience in IT support or customer service roles.
• Strong problem-solving skills with a focus on customer satisfaction.

Responsibilities

• Provide first-level support for technical issues via phone, email, and chat.
• Troubleshoot hardware and software problems to ensure quick resolution.

Skills

IT Support

Customer Service

Problem-Solving

Communication Skills

Tools

Ticketing Systems

Remote Support Tools

Job description

Onsite

Malaysia , Malaysia

We are looking for a dedicated IT Customer Service Analyst to join our team in enhancing our customer support experience. The ideal candidate will possess strong technical skills and excellent communication abilities, ensuring that customer inquiries are resolved efficiently and effectively.

What You'll Do:
Provide first-level support for technical issues via phone, email, and chat.
️ Troubleshoot hardware and software problems to ensure quick resolution.
Monitor and manage service requests using ticketing systems.
Collaborate with cross-functional teams to improve customer satisfaction.
Maintain knowledge base articles and documentation for common issues.
Identify recurring issues and suggest process improvements.

What We’re Looking For:
Proven experience in IT support or customer service roles.
Strong problem-solving skills with a focus on customer satisfaction.
Familiarity with ticketing systems and remote support tools.
Excellent verbal and written communication skills in English and Korean (TOPIK 4 above)

Ready to make an impact? Apply now and let’s grow together!