IT Customer Service Analyst

Randstad (Schweiz) AG; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a detail-oriented IT Customer Service Analyst to join their technical support team. In this dynamic role, you will provide first-level support to users, troubleshoot IT issues, and collaborate with IT teams to enhance service delivery. If you have a passion for technology and a customer-focused mindset, this is the perfect opportunity to grow your career in a fast-paced environment. Join a forward-thinking company that values your contributions and offers a platform for professional development.

Qualifications

• Minimum 1 year experience in IT support or similar role.
• Strong understanding of computer systems and tech products.

Responsibilities

• Provide first-level technical support to internal users.
• Troubleshoot hardware and software problems.

Skills

Problem-solving skills

Technical support

Communication skills

Customer service

Education

1 year experience in IT support

Tools

Ticketing system

Documentation tools

Job description

Onsite

We are seeking a detail-oriented and proactive IT Customer Service Analyst to enhance our technical support team. The ideal candidate will possess strong problem-solving skills, a passion for technology, and the ability to assist users effectively in a fast-paced environment.

What You'll Do:
Provide first-level technical support to internal users and resolve IT-related issues.
Respond to service requests via phone, email, or ticketing system promptly.
️ Troubleshoot hardware and software problems and escalate as necessary.
Maintain documentation of solutions and user interactions in the knowledge base.
Collaborate with other IT teams to improve service delivery processes.
Monitor system performance and recommend improvements when needed.

What We’re Looking For:
A minimum of 1 year experience in an IT support role or similar capacity.
Strong understanding of computer systems, mobile devices, and other tech products.
Excellent communication skills with a customer-focused mindset.
Ability to work independently as well as part of a team.
Ability to communicate in English and Korean (Minimum TOPIK 4)

Ready to make an impact? Apply now and let's grow together!