IT Business Solutions Manager (Japanese Speaking)

Demant Polska; Kuala Lumpur; Hybrid; MYR 80,000 - 120,000; Full time

Job summary

A leading company in hearing healthcare is seeking an IT Business Solutions Manager fluent in Japanese and English. This role involves leading IT solutions in Japan and Korea, focusing on ERP systems and driving innovation across the region. The ideal candidate will have strong leadership skills and experience in managing large IT projects, ensuring alignment with global strategies.

Benefits

Flexible work

Good work-life balance

Training and development opportunities

International travel for work

Hybrid workplace

Qualifications

• Experience managing large IT projects.
• Strong understanding of change management and process improvement.
• Fluent in Japanese and English.

Responsibilities

• Lead and develop a high-performing IT team in Japan & Korea.
• Manage wholesale IT solutions, including ERP and Salesforce.
• Drive IT strategy implementation, improving processes and efficiency.

Skills

Leadership

Communication

Collaboration

Organizational Skills

Multitasking

Tools

ERP Systems

Salesforce CRM

Azure DevOps

Job description

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IT Business Solutions Manager (Japanese Speaking)

Malaysia

As Hearing Aid IT Business Solutions Manager, you will lead and support wholesale IT business solutions in Japan and Korea, ensuring alignment with global IT strategies while optimizing business and technology outcomes. This hands-on role focuses on ERP systems, data intelligence, and IT project management, driving efficiency and innovation across the region.

We are looking for an experienced IT Manager to lead and support wholesale IT solutions in Japan & Korea. This hands-on role involves working with the Hearing Aid and Diagnostic business areas to enhance business and IT outcomes, aligning with global IT strategies.

Your Main Responsibilities and Tasks:

• Lead and develop a high-performing IT team in Japan & Korea.
• Manage wholesale IT solutions, including ERP, Salesforce, and myBusiness.
• Ensure system stability, working closely with the Major Incident Manager.
• Collaborate with global IT teams to deliver solutions aligned with business needs.
• Drive IT strategy implementation, improving processes and efficiency.
• Maintain Azure DevOps (ADO) for project tracking and prioritization.
• Engage with global IT counterparts to address challenges and share insights.
• Ensure compliance with global IT governance and standards.
• Act as the primary IT contact for Japan & Korea, gathering and analyzing business requirements.
• Monitor system outputs and helpdesk requests to ensure timely resolution.
• Conduct training, workshops, and demonstrations for IT colleagues and business stakeholders.

To Qualify for the Role:

• Strong leadership and communication skills, with experience managing teams.
• Proven ability to coach and develop team members.
• Experience managing large IT projects.
• Ability to collaborate across departments to align technology with business goals.
• Strong understanding of change management and process improvement.
• Excellent organizational and multitasking skills.
• Knowledge of ERP systems (AX, Navision) and Salesforce CRM.
• Fluent in Japanese and English.

Join an organisation based on Trust, Openness, and Innovation:

Based in our Mid Valley, Kuala Lumpur office, you will be part of Demant Technologies & Innovation Centre Malaysia, which provides business applications and core infrastructure across all Demant business units.

You will collaborate with ambitious and talented colleagues in an innovative and dynamic environment built on trust and openness, with a shared commitment to achieving great results. Our workplace fosters flexibility, knowledge sharing, and professional respect, making each day challenging, meaningful, and enjoyable.

We take pride in our inclusive and supportive culture, where colleagues engage in an open and friendly atmosphere, reflecting the values that define our organization.

We Offer:

Grow your career in a global company.

Work with advanced technology in an exciting industry.

Enjoy flexible work and a good work-life balance.

Be part of a supportive and collaborative team.

We value honest communication and a positive work environment.

Take on a meaningful, independent role.

Access training and development opportunities.

Travel internationally for work.

Benefit from a hybrid workplace.

Enjoy great benefits for your well-being.

Join a fast-growing company improving hearing care worldwide.

About Demant:

Demant is a global leader in hearing healthcare and technology, with a legacy of care, health, and innovation dating back to 1904. We provide cutting-edge solutions and expertise to help people hear better, spanning hearing care, hearing aids, hearing implants, diagnostic equipment, and audio solutions.

Headquartered in Denmark, Demant employs over 22,000 people worldwide and delivers life-changing hearing health and high-end audio and video solutions across 130 countries. The William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and ranks among the top 25 most traded stocks.

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About Demant

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health and high-end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.