IT Business Relationship Manager

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IT Business Relationship Manager, ANZ - Bangsar South

Life Unlimited. At Smith+Nephew we craft and manufacture technology that takes the limits off living.

The IT Business Relationship Manager (BRM) for ANZ will collaborate with ANZ Commercial business and product owners to craft strategic direction, develop roadmaps, identify improvements, and assess cost-benefit impacts. This role partners with the IT Center of Excellence (CoE) and APAC/International BRM Management to deliver IT solutions that enhance business KPIs while optimizing IT capabilities.

Reporting to the Director of IT Commercial International, the BRM will engage with business stakeholders, IT CoE, and external suppliers to drive value-driven IT solutions. As the primary IT contact for ANZ stakeholders, the BRM facilitates communication between IT functions and business units.

Key success measures include:

Solution Delivery – Meeting budget, schedule, and quality targets

Business Capability & Metrics Achievement – Aligning solutions with business priorities

Technology Optimization – Maximizing technology utilization and simplifying the IT landscape

Demand Management – Balancing business needs with IT resources and capabilities

What will you be doing?

ANZ's IT Business Relationship Manager (BRM) is responsible for developing and handling relationships between Business Leaders, IT Centers of Excellence (COEs), and country business stakeholders. This role acts as a single point of contact, ensuring effective communication and teamwork between IT departments, including InfoSec, Architecture, Data & Analytics, and Infrastructure. The BRM ensures alignment between business needs and IT capabilities while driving stakeholder engagement and happiness by facilitating business decision-making processes and capturing critical business and technical insights.

In addition to relationship management, the BRM coordinates project and program management, particularly in CRM and other key IT initiatives, in collaboration with the COE team. This involves planning, directing, and coordinating projects from initiation to completion while ensuring business priorities are met. The BRM also provides consulting and business analysis, working closely with stakeholders to assess requirements, recommend solutions, and drive improvements in information systems, processes, and organizational change.

The BRM serves as the IT site lead, escalating issues as needed within the IT organization and ensuring alignment with global IT strategies. Acting as a bridge between local businesses and IT communities, the role nurtures the value of IT initiatives, secures active participation from stakeholders, and fosters collaboration to achieve business goals. Through proactive communication and advocacy, the BRM strengthens IT’s role as a strategic enabler of business success.

What will you need to be successful?

The ideal candidate should possess a Bachelor's degree in Computer Science, Information Technology, or Business, or equivalent experience. While certifications such as PMP, Business Analysis, BRM, Agile, or Project Management are not mandatory, they are highly preferred. The candidate must have at least five years of project management experience in a multinational environment, with a minimum of two years handling demand and translating business strategies into IT initiatives. Experience with CRM solutions, particularly Salesforce, is a plus.

Key proficiencies include significant project management skills, business case creation, and business solution requirement development. The candidate should be proficient in business process design and re-engineering, with functional knowledge of Salesforce processes and order management. Change leadership, stakeholder collaboration, and risk assessment are essential for success in this role. Prior experience in the healthcare industry and the ability to work efficiently in a global, multicultural environment are preferred.

You. Unlimited.

We believe in crafting the greatest good for society. Our strongest investments are in our people and the patients we serve.

How do your skills match this job?

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Business Relationship Manager?

Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living. We support healthcare professionals to return their patients to health and mobility, helping them to perform at their fullest potential.

From our first employee and founder, T.J. Smith, to our team today, it’s our people who make Smith+Nephew a unique place. Yes, we love to innovate and develop exciting technologies, and we offer competitive salaries and progressive benefits. But it’s our culture - of Care, Collaboration and Courage - that really sets us apart. Through a spirit of ownership and can-do attitude we work together to win. We’re a company of people who care about each other, about our customers and their patients, and about our communities. Together, we fulfill our shared purpose of Life Unlimited.