IT Business Performance Senior Analyst

Toll Group; Bayan Lepas; On-site; USD 30,000 - 60,000; Full time

Job summary

Toll Group is seeking an IT Business Performance Analyst to enhance IT performance and efficiency. This role requires expertise in data analysis and reporting, coupled with strong stakeholder engagement skills. Join an inclusive team at a global leader in logistics, supported by opportunities for learning and growth.

Qualifications

• Experience in IT business analysis and performance reporting.
• Strong skills in data analysis and reporting visualisation.
• Understanding of IT service management and project management methodologies.

Responsibilities

• Develop reports and dashboards for IT performance insights.
• Track and report on KPIs aligned with IT strategy.
• Engage stakeholders through effective communication.

Skills

Data analysis

Reporting visualisation

Stakeholder management

Education

Bachelor’s degree in information technology

ITIL Foundation certification

Tools

Power BI

Tableau

Excel

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Position Title: IT Business Performance Analyst

Division: Group IT

Reports to: Head of IT Business & Risk Management

OVERALL PURPOSE OF THE JOB

The IT Business Performance Analyst plays an important role in driving the performance, efficiency, and strategic alignment of the IT function. This role supports evidence-based decision-making by providing analysis, reporting, and insights into IT operations, project delivery, service performance, financial management, risk and compliance. The Analyst collaborates with IT stakeholders, gathers data, tracks KPIs, and suggests improvements for informed decision-making.

Primary Duties & Responsibilities

Performance Reporting and Analytics

• Development of reports and dashboards to provide insights into IT performance and to inform better decision-making
• Prepare regular management and dashboard reports to provide insight into IT operations, programs, financials, risk, compliance and other performance areas to support decision making and inform progress against service delivery outcomes
• Track and report on KPIs aligned to IT strategy, operational efficiency, and business value.
• Analyse data to identify performance trends, cost drivers, service issues, and improvement opportunities.
  
  

Stakeholder Engagement

• Build and maintain strong relationships with key internal and external stakeholders through effective communication of business risk, compliance and governance standards, practices and management.
• Ensure timely and effective communication of IT’s performance to stakeholders across the Toll organisation
• Assist the Head of IT Business and Risk Management with managing IT-wide communication including IT Town Hall and roadshow planning and execution.
  
  

Essential

KNOWLEDGE AND EXPERIENCE

• Demonstrated experience in IT business analysis, performance reporting, or similar analytical roles.
• Strong skills in data analysis, reporting visualisation (e.g., Power BI, Tableau), and storytelling with data.
• Understanding of IT service management (ITSM), project management methodologies, and performance frameworks.
• Excellent written and verbal communication skills.
• Experience with ITIL practices, KPI frameworks, and business performance metrics.
• Strong experience with desktop tools such as MS Powerpoint, Excel, and Word.
  
  

Desirable

• Experience with enterprise IT platforms (e.g., ServiceNow, Planview, Sharepoint).
• Familiarity with financial modelling in an IT context.
  
  

Qualifications Required

• Bachelor’s degree in information technology, Business, Data Analytics, or related field.
• ITIL Foundation certification desirable.
• Additional certifications in data analytics, business analysis (e.g., CBAP), or project management (e.g., PRINCE2, PMP) desirable.
  
  

Key Attributes

• Analytical and detail-oriented with a strong problem-solving mindset.
• Proactive and outcome-focused with the ability to work independently.
• Strong stakeholder management and interpersonal skills.
• Comfortable navigating complex data sets and systems.
  
  

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.