IT Business Continuity Project Manager - KL

Teleperformance; Kuala Lumpur; On-site; MYR 40,000 - 65,000; Full time

Job summary

A leading company in customer experience management is seeking a professional to enhance their business continuity and disaster recovery efforts. The role involves developing project plans, coordinating BC strategies, and ensuring compliance with standards. Ideal candidates will possess strong analytical and communication skills, a relevant degree, and experience in project management and BCM.

Qualifications

• At least 2 years experience in project implementation/project management.
• Experience/Exposure to BCM and Risk Management preferred.
• Multi-lingual (English/Mandarin/other languages) is an advantage.

Responsibilities

• Develop Project Plans for BC Lifecycle delivery and deployment.
• Coordinate the implementation of Client Operations’ BC plans.
• Ensure current BC documentation across different phases of the BCM Lifecycle.

Skills

Customer focus

Innovation

Communication skills

Analytical skills

Presentation skills

Education

Bachelor’s degree in a Technical and/or Management discipline

Job description

Qualifications

Competencies:Professional/Technical Knowledge• Knowledge on business continuity & disaster recovery concepts and standards • Basic knowledge on project management & planning activities • Proficiency in the use of computing applications and office automation in a corporate setting• Integrity • Customer focus • Innovation • Communication and interaction skills • Analytical and diagnostic skills • Presentation skills

Knowledge Education and Experience:• Bachelor’s degree in a Technical and/or Management discipline • At least 2 years experience in project implementation/project management • Experience in leading and participating in group analysis exercises • Experience/Exposure to BCM and Risk Management (preferred) • Management training experience and/or background (preferred)• Multi-lingual (English/Mandarin/other languages)

Responsibilities

Responsibilities:Plan Development:• Work with the Business Continuity Head in the development of Project Plans for the delivery and deployment of the BC Lifecycle across the enterprise (Planning & Implementation)• Serve as an internal consultant to Client Operations, non-Operations support teams & vendors in the coordination and deployment of BC resilience and redundancy strategies• Develop & Maintain BCM templates & documents as well as other documents relating to BC policies & standard• Coordinate the implementation of Client Operations’ BC plans in line with the enterprise BC-DR Framework and ISS Compliance requirementsProgram Implementation:• Serve as a key contact to the EMT and the DART as assigned by the BCM Head during business impacting (emergency) engagements• Facilitate the Monitoring, Review and Maintenance of Business Continuity and Recovery plans• Provide support during plan activation & implementation; up to immediate-post-event reviews, lessons learned and next step/improvements of existing contingency plans• Provide subject matter expertise on BCM processes. Coordinate between departments on the BC PlansDocumentation:• Ensure the currency of BC documentation of Client Operations and non-Operations Support Teams across the different phases of the BCM Lifecycle• Maintain and update BCM tools/portal/reports to ensure availability of most current changes and updates

Training Support:• Ensures currency of training modules, awareness programs and other resources in support of the BCM approach and lifecycle• Serve as advocate for BCM to Client Operations & enterprise support teams