IT Business Analyst Salesforce

Hilti (Canada) Corporation; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Join a leading company in the digital transformation of the construction industry as a Business Analyst. You will engage with superior Customer Relationship Management, primarily focusing on Salesforce Sales Cloud while collaborating with an innovative international team. This role promises a vibrant culture and opportunities to develop through cutting-edge projects.

Benefits

Competitive rewards

Career development opportunities

Cutting-edge projects

Continuous learning opportunities

Qualifications

• At least 5 years of experience in cloud software, ideally Salesforce.
• Strong communication and interpersonal skills.
• Degree in computer science or related fields.

Responsibilities

• Understand business requirements and design solution proposals.
• Implement and support solutions in Salesforce.
• Work within an international scrum team using agile methods.

Skills

Stakeholder management

Cloud software experience

Agile methods

Communication skills

CRM software interest

Education

Bachelor’s degree in Computer Science

Job description

What's the role?

You will be a part of one of our biggest programs called “Systematic Account Development” which is fully embedded into the new company strategy and a truly global initiative focusing on superior Customer Relationship Management. Your focus will be on Salesforce Sales Cloud whose goal is to provide cutting-edge processes and features to support our internal sales teams. With innovative and user-centric features embedded into our Salesforce CRM tool, our sales teams are able to help our customers realize the full potential of our Hilti products on the job sites.

What does the role involve?

As a Business Analyst, your role is to understand business requirements, design solution proposals and implement as well as support them in the respective systems. You will be part of an international scrum team, leveraging agile methods while creating strong impact to our customers. Systematic Account Development is an essential part of how we manage our sales processes and enable customers to benefit fully from Hilti products. The team is taking care of implementing and maintaining solutions in Salesforce that gives all stakeholders full transparency about sales opportunities. While your primary technology focus will be on Salesforce Sales Cloud, you will get in touch with other technologies supporting those processes such as SAP S4 HANA, Salesforce Service Cloud, Microservices on AWS and others.
We have an excellent mix of people, which we believe makes for a more vibrant, more innovative and more productive team.

What you need is:

• At least Bachelor’s degree in computer science, software engineering, information technology or related fields.
• At least 5+ years of experience in dealing with cloud software (ideally Salesforce), business process management and agile methods.
• Strong communication skills with excellent English and interpersonal skills to manage change and perform in a global matrix environment and demonstrated ability in stakeholder management.
• You have a passion for marketing, sales and service business process design, paired with an interest in CRM software.
• Strong willingness and ability to learn.

Why should you apply?

At Hilti, we’re leading the digital transformation in the construction industry. With our innovative technologies, we’re pushing the boundaries of what's possible—whether it's through advanced software development, data driven solutions, or state-of-the-art IT infrastructure. By joining our team, you’ll be part of a dynamic environment where technology meets real-world impact, enabling smarter, more efficient, and safer construction processes worldwide.

We offer:
• Cutting-edge projects that utilize the latest in AI, cloud computing, and advanced analytics.
• A chance to work with global teams on solutions that are shaping the future of construction.
• Continuous learning and development opportunities to grow your skills in the rapidly evolving tech landscape. If you’re passionate about technology and ready to make an impact in an industry that’s critical to shaping the world around us, Hilti Asia IT Services is the place for you!

What do we offer?

At Hilti, we believe in a caring and performance-oriented culture. Our people are our greatest strength, and our Great Place to Work 2024 recognition celebrates our commitment to a culture that values care, performance, and innovation. We offer competitive rewards and comprehensive career development opportunities that ensure your success is our priority. Click on the link to know more Kuala Lumpur | Hilti Careers