IT ASSISTANT MANAGER (SUPPORT)

Sogo; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A retail company in Kuala Lumpur seeks an IT Manager to oversee IT infrastructure and a support team. The ideal candidate has over 5 years of relevant experience, particularly in POS systems, network security, and IT operations. This role involves strategic planning, team coordination, and implementation of IT policies. Strong communication skills in English, Bahasa Malaysia, and Mandarin are essential. Willingness to travel to branches and work flexible hours is required.

Qualifications

• 5+ years of relevant working experience.
• 1+ year in a managerial role.
• Proficient in POS, Network & Security.

Responsibilities

• Oversee and maintain IT infrastructure.
• Manage IT support team and help desk.
• Coordinate technology and infrastructure needs.

Skills

POS system knowledge

Network & Security expertise

IT operations

IT maintenance experience

Leadership skills

Communication skills in English

Communication skills in Bahasa Malaysia

Communication skills in Mandarin

Education

Diploma in Computer Science/Information Technology

Tools

Microsoft Dynamics ERP

Tableau

LS Central POS

Job description

Responsibilities

• Oversee, support, troubleshoot and perform periodic maintenance of IT infrastructure (network and servers), IT equipment, NAS storage devices, software applications and POS system to avoid unplanned outage downtimes.
• Supervise and motivate IT support team to work efficiently and collaboratively.
• Coordinate with IT support team to ensure that technology, infrastructure and operational requirements are met, including managing IT help desk and change request log.
• Monitor and ensure daily backup of all databases and systems, and implement and maintain disaster recovery and backup plans.
• Develop and implement IT policies and procedures to ensure data accuracy and security across all business applications.
• Keep detailed records and create a knowledge base for IT incidents, IT problems and change management.
• Manage IT inventory, ensure proper tagging, labelling and asset tracking.
• Proactively follow up with vendors to ensure quick resolution of all incidents.
• Responsible for any license and hardware warranty renewal for infrastructure appliances.
• Assist in the planning and execution of IT projects to ensure adherence to budget, schedule, and scope.
• Provide regular progress updates and reports to the superior regarding operational status, project timelines and issue resolutions.
• Perform ad-hoc or additional tasks as assigned by superiors.
• Provide remote support and on-site support when required, including after-hours, weekends, or public holidays on a standby or case-by-case basis.
• Travel to other branches may be required as part of support and project deployment responsibilities.

Requirements

• Must possess at least a Diploma in Computer Science/Information Technology or equivalent.
• At least 5 years of working experience in a related field is required for this position.
• At least 1 year of Assistant Manager or managerial experience in the same field.
• Strong knowledge in POS system, Network & Security, IT operations and IT maintenance.
• Retail and F&B working experience is an added advantage.
• Candidate with experience in LS Central POS, Web Service Programming, and Microsoft Dynamics ERP (especially LS Central or SAP Business One) is highly preferred.
• Exposure to CRM system, data analytics tools (Tableau) and system integration is a plus.
• Excellent written and verbal communication skills in English, Bahasa Malaysia and Mandarin to effectively communicate with Mandarin-speaking clients.
• Demonstrated leadership qualities, a proactive work attitude and a strong willingness to learn.
• Must possess own transportation and be willing to travel to store branches.
• Willingness to work after normal business hours, weekends, or public holidays when required.

Business Competencies

• Ability to have a positive impact on others and communicate openly and directly to individuals or groups at all levels.
• Ability to motivate others to achieve goals and generate confidence whilst respecting and supporting colleagues and team members to reach their full potential.
• Ability to exert influence upwards by developing and maintaining relationships at a Senior Manager level.
• Ability to identify current and future talent to contribute to business success.
• Display technical leadership and encourage it within others.
• Ability to manage time effectively and direct others towards the same standards.
• Ability to translate strategic objectives into everyday activity and guide and motivate others to do the same.
• Comfortable with highly numeric applications.
• Demonstrates intellectual rigour, possesses relevant abilities and is able to pick up new skills quickly.
• Able to solve complex problems, participate in continuous improvement, and adapt the ideas of others.
• Demonstrate a proactive approach, getting things done, demonstrates accountability & ownership, prioritises own workload.
• Ability to apply learned skills, awareness beyond immediate area/role.
• Able to work well under pressure, flexible, positive & focused during times of change.
• Works well with others and actively contributes towards team objectives.