IT Assistant

PREMIERE HOTEL KLANG; Tanah Rata; On-site; MYR 30,000 - 50,000; Full time

Job summary

A hospitality establishment is seeking a proactive IT Support Technician to manage hardware installations and maintenance. Key duties include resolving technical issues, providing excellent support for guests' connectivity, and assisting with AV setups for events. The ideal candidate should be skilled in troubleshooting and network management. This position offers benefits such as health insurance and professional development opportunities.

Benefits

Free parking

Health insurance

Meal provided

Opportunities for promotion

Professional development

Responsibilities

• Resolve IT issues on hotel hardware and equipment.
• Perform preventive maintenance on all IT hardware.
• Check guest room connectivity for Wifi and telephone.
• Assist in AV setups for events and meetings.

Skills

Troubleshooting IT issues

Network setup and maintenance

AV equipment assistance

Email management

Technical support for guests

Job description

Job description

1. Resolve IT issue on hardware for all Hotel’s IT equipment including: Desktop/Laptop, Printers, Photocopier & Servers

2. Doing preventive maintenance on all hardware

3. Regular checking in guest room for Wifi, Telephone & TV Channel

4. Regular check Wifi and IPTV at Public Area and Meeting Room

5. Regular check on telephone extension

6. Daily test for internet connectivity directly from HSIA.

7. Setup a network for new place after cabling done by Maintenance Team

8. Setup network facilities for Event Guest which required Live Streaming or Online Meeting at Meeting Room

9. Assist guest which required any Test/Rehearsal.

10. Assist and advise AV Technician with any query about Projector/LED Panel including purchase new equipment, issues related AV including: Projector, LED Panel, Cables & Transmitter/receivers

11. Upload promotion video/advertisement in IPTV

12. Upload signage in Meeting room IPTV

13. Monthly test server, HSIA

14. Randomly check staff browsing activity

15. Make sure all unnecessary website is controlled or blocked if needed

16. Managing staff’s email including:

• Create email for new staff
• Backup and delete email for offboarding staff
• Regular monitor on email size

17. Managing WIFI including: -

• Guest room cannot connect
• Manually create password for Event/Meeting Guest

Benefits:

• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development