IT Applications Support - ERP (EPICOR/DOCLINK)

Randstad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global leader in engineered products is seeking an Application Management & Support professional in Kuala Lumpur. The role focuses on collaborating with infrastructure teams, maintaining application stability, and supporting end-user training. Candidates should have 3 years of experience in application support and a Bachelor’s degree in IT or related field. Strong troubleshooting skills are essential. The company offers a dynamic work environment with opportunities for professional growth.

Qualifications

• 3 years of experience in application support or related role.
• Relevant certifications in application support or IT service management are a plus.

Responsibilities

• Collaborate with infrastructure teams to diagnose and resolve application-related issues.
• Apply system design principles and security best practices to maintain application stability.
• Ensure compliance with audit requirements and document processes.
• Maintain detailed system documentation and follow change management protocols.
• Monitor application performance and proactively identify issues.

Skills

troubleshooting

root cause analysis

Education

Bachelor’s degree in IT, Computer Science, or related field

Job description

About the company

a global leader specializing in engineered products and services for two vital markets: infrastructure and agriculture.

About the job

Application Management & Support

• Collaborate with infrastructure teams to diagnose and resolve application-related issues.
• Apply system design principles and security best practices to maintain application stability and integrity.
• Ensure compliance with audit requirements and document processes accordingly.
• Maintain detailed system documentation (installation guides, user manuals, troubleshooting guides).
• Follow change management protocols for smooth application updates and modifications.
• Monitor application performance and proactively identify potential issues.
• Build strong relationships with users, IT staff, and vendors.
• Contribute to the development and implementation of application support best practices.

Business Support & Process Improvement

• Engage with business users to identify system-related challenges and propose effective solutions.
• Support process enhancements through technology and automation.
• Assist in end-user training to maximize system utilization.
• Document system configurations, procedures, and troubleshooting steps.

IT Project Support & Compliance

• Participate in IT project implementations involving application enhancements and integrations.
• Support internal and external audits by ensuring application security and access compliance.
• Coordinate with vendors and consultants on application improvements.
• Ensure adherence to IT policies, security standards, and regulatory requirements.

Experience

3 years

Skills

troubleshooting and root cause analysis.

Qualifications

Bachelor’s degree in IT, Computer Science, or a related field.
Relevant certifications in application support or IT service management are a plus

Education

Bachelor Degree