IT Application Support (Credit Card Technical Support)

Hong Leong Bank; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading financial institution in Malaysia is seeking an IT Application Support specialist for Credit Card Technical Support. This role involves maintaining core Card systems, gathering user requirements, developing technical solutions, and ensuring compliance with standards. Ideal candidates should possess strong analytical, problem-solving, and communication skills, coupled with relevant experience in a similar environment.

Qualifications

• 3+ years experience in Credit Card systems.
• Knowledge in AS400 programming and SDLC methodologies.
• Independent worker with strong communication skills.

Responsibilities

• Maintain and enhance Card system applications.
• Participate in technical specifications and user requirement gathering.
• Provide daily production system support and address business user requests.

Skills

Analytical skills

Problem-solving

Communication skills

Education

Diploma/Degree in Computer Science/Information Technology

Tools

AS400 Control Language

COBOL

Job description

IT Application Support (Credit Card Technical Support)

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In the IT Application Support (Credit Card Technical Support) role, you'll be crucial to maintaining and enhancing the core Card system (ASCCEND). This involves everything from software application maintenance, development, and implementation to providing essential support. You'll actively participate in user requirement gathering, feasibility studies, and evaluations, translating these into precise technical specifications. Your responsibilities will also include developing technical solutions, leading and supporting user acceptance tests, and managing production roll-out activities. Beyond project work, you'll provide daily production system support and promptly address business user requests. Ideal candidates for this role are highly motivated, independent, and excellent team players with strong analytical, problem-solving, and communication skills. More details on the job responsibilities are listed below:

Functional (job responsibilities)

Responsible for systems study, applications design and development for Card system and all the related interfaces with downstream systems

Participates in user group meeting and provides information to facilitate users requirements gathering and decision making for business solution proposal.

Ensures amended and enhanced systems meet user functional requirement specifications.

Attend to daily business users requests and participate in activities like IT Disaster Recovery Plan,

Project implementation and system maintenance activities.

Ensures all documentation, processes and methodologies used in various phases of system development and implementation are in accordance with the Bank’s standards & methodologies.

Ensure all internal (Audit & Risk) and external (Visa/MC/UPI, Paynet, PCI) compliances are fulfilled in Card related applications.

Ensures appropriate controls are built into business applications to attain stability, security and reliability of technical deliverables.

Recommends production fixes and online / batch performance improvement measures.

Handles operational duties and management functions as and when required.

Managerial (team/group responsibilities)

Assists Team Lead to manage and coordinate team projects/tasks and related activities.

Handles queries and correspondences with business divisions, Internal/External auditors and BNM authorities.

Notifies management on potential security problems that are not adequately addressed by existing control mechanisms.

Liaises with Project Management on projects undertaken by the team.

Assists Team Lead in managing technical activities undertaken by the team in accordance with the guidelines and compliances as stipulated by BNM.

Assists Team Lead in liaising with relevant IT depts on production issues and impacted services, and manages until closure.

Assists Team Lead in fulfillment of Security, IT Audit/Risk, Paynet, Visa/MC/UPI compliances.

Education/Qualification

Diploma/ Degree in Computer Science/Information Technology or equivalent.

Experience

Possessed at least 3 years Credit Card related experience, working on Card System will be an added advantage

Working knowledge in the following programming languages :-

1) AS400 Control Language Program

2) AS400 related programming language and tools

Working experience in development and implementation of large business applications with practices of

SDLC/ ASDM methodologies in a financial institution.

Independent worker with good communication skills.

Those without the necessary qualification but with relevant experience will also be considered.

Special Skills

Skills in IBM I-series AS400 Environment Online and Batch (CLP, WRKQRY, COBOL)

Experience in Credit/Debit Card, Security Device Driver (HSM), TCP/IP network drivers

What’s next:

Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.

Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

How do your skills match this job?

How do your skills match this job?

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as an Application Support Role? How many years' experience do you have in an application support function? Do you have technical support experience?

Banking & Financial Services More than 10,000 employees

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

HONG LEONG GROUP PERSONAL DATA POLICY

Hong Leong Group use personal data in accordance with the Hong Leong Group Privacy Notice (New Applicants) which can be found at http://www.hongleong.com/download/HLG_Privacy_Notice_New_Applicants.pdf

By providing to us your personal data, you hereby consent to the processing of your personal data with the said Privacy Notice.

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

HONG LEONG GROUP PERSONAL DATA POLICY

Hong Leong Group use personal data in accordance with the Hong Leong Group Privacy Notice (New Applicants) which can be found at http://www.hongleong.com/download/HLG_Privacy_Notice_New_Applicants.pdf

By providing to us your personal data, you hereby consent to the processing of your personal data with the said Privacy Notice.

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