IT Application Support

Weegetu Online Enterprise; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

An established industry player is seeking a dedicated support specialist to provide technical expertise and exceptional customer service. This role involves assisting customers through various communication channels, analyzing complaints, and ensuring satisfaction by addressing issues promptly. Ideal candidates will have a diploma in relevant fields, strong analytical and communication skills, and the ability to work independently. This is a fantastic opportunity for those looking to grow their careers in a dynamic environment with a commitment to customer satisfaction and technical excellence.

Qualifications

• Minimum diploma in relevant fields and at least 1 year of experience.
• Good communication skills and ability to work independently.

Responsibilities

• Provide technical support and excellent customer service across various channels.
• Analyze customer complaints and ensure timely resolution of issues.
• Prepare documentation for customer interactions and feedback.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Detail-Oriented

Initiative

Education

Diploma in Engineering

Bachelor's Degree in Computer Science

Post-Graduate Diploma in Information Technology

Job description

• Provide expertise and technical knowledge in operating systems, devices, applications, and software.
• Ensure to provide excellent customer service through phone, e-mail, chat, etc. in a timely and accurate manner.
• Analyze customer complaints and provide appropriate corrective actions to resolve their technical issues.
• Ensure customer satisfaction by meeting customer needs in a courteous and timely manner.
• Track, follow-up, and resolve customer’s outstanding issues in a timely fashion.
• Prepare documentation and reports on routine customer correspondence for future reference purposes.
• Develop and maintain in-depth product knowledge.
• Monitor equipment operation to ensure that the system operates according to specifications.
• Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
• Assist in any ad-hoc tasks as assigned by the immediate superior.

Requirement:

• Working Location in Q Sentral.
• IT IS A 24/7 SHIFT. MUST BE ABLE TO WORK ON ROTATIONAL SHIFT (INCLUDING WEEKENDS AND PUBLIC HOLIDAYS).
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Good analytical and problem-solving skills, good communication skills, detail-oriented, possess initiative, and ability to work independently with minimum supervision.
• Preferably Junior Executive specialized in IT/Computer - Software or equivalent.
• Fresh graduates are encouraged to apply.
• Required Languages(s): English, Mandarin (preferred as the role requires dealing with Mandarin-speaking clients).