IT Application Support

HABIB Group; Hulu Kelang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading company is seeking a dedicated Executive for MIS - Application Support to manage core business applications. The role focuses on resolving user issues, coordinating with vendors, and enhancing system reliability and security, requiring a strong ERP background and retail experience.

Qualifications

• 1-3 years of experience in MIS or application support roles.
• Hands-on experience with ERP Net Applications is mandatory.
• Prior experience in a retail business environment is highly preferred.

Responsibilities

• Provide effective end-user support and troubleshoot issues.
• Coordinate with vendors for ERP-related support.
• Manage user access rights and ensure compliance.

Skills

Problem-solving

Communication

Organizational Skills

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

ERP Net Applications

SQL

Job description

Job Summary:

We are seeking a dedicated and technically proficient Executive, MIS – Application Support to join our Application Support Team. This role involves managing core business applications, resolving user issues, coordinating with vendors, overseeing data backups and access rights, and supporting system-related projects and training. The ideal candidate will have a strong ERP background, preferably in a retail environment, and will be committed to ensuring high availability, reliability, and security of critical systems.

Responsibilities:

• Provide timely and effective end-user support; troubleshoot issues and update resolutions in the helpdesk ticketing system.
• Coordinate with external vendors for ERP-related support, system integration, change requests, and issue resolution.
• Manage user access rights across all company systems and ensure compliance with internal security policies.
• Perform and verify regular backup procedures for servers and ensure software maintenance is up to date.
• Lead and support the implementation of new IT systems or projects, including planning, testing, and end-user training.
• Assist in managing IT projects, ensuring that objectives are met on time, within scope, and within budget.
• Evaluate, compare, and recommend IT software or services that align with business
• requirements.
• Continuously monitor and enhance existing business systems to ensure business continuity, operational efficiency, and minimal downtime.
• Collaborate closely with business units to understand needs and translate them into system
• improvements.
• Document IT processes, systems changes, and project activities in accordance with company standards.
• Perform other ad hoc duties as assigned by the MIS or IT management.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Business Computing, or a related field.
• 1–3 years of experience in MIS, application support, or related IT roles.
• Hands-on experience with ERP Net Applications is mandatory.
• Prior experience in a retail business environment is highly preferred.
• Strong understanding of retail business processes and system workflows.
• Excellent problem-solving and communication skills to interact with business users and technical teams.
• Knowledge of e-commerce systems and process mapping is an added advantage.
• Basic understanding or experience with SQL scripting is an advantage.
• Strong organizational skills and ability to manage multiple tasks effectively.