Job Summary:
We are seeking a dedicated and technically proficient Executive, MIS – Application Support to join our Application Support Team. This role involves managing core business applications, resolving user issues, coordinating with vendors, overseeing data backups and access rights, and supporting system-related projects and training. The ideal candidate will have a strong ERP background, preferably in a retail environment, and will be committed to ensuring high availability, reliability, and security of critical systems.
Responsibilities:
- Provide timely and effective end-user support; troubleshoot issues and update resolutions in the helpdesk ticketing system.
- Coordinate with external vendors for ERP-related support, system integration, change requests, and issue resolution.
- Manage user access rights across all company systems and ensure compliance with internal security policies.
- Perform and verify regular backup procedures for servers and ensure software maintenance is up to date.
- Lead and support the implementation of new IT systems or projects, including planning, testing, and end-user training.
- Assist in managing IT projects, ensuring that objectives are met on time, within scope, and within budget.
- Evaluate, compare, and recommend IT software or services that align with business
- requirements.
- Continuously monitor and enhance existing business systems to ensure business continuity, operational efficiency, and minimal downtime.
- Collaborate closely with business units to understand needs and translate them into system
- improvements.
- Document IT processes, systems changes, and project activities in accordance with company standards.
- Perform other ad hoc duties as assigned by the MIS or IT management.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, Business Computing, or a related field.
- 1–3 years of experience in MIS, application support, or related IT roles.
- Hands-on experience with ERP Net Applications is mandatory.
- Prior experience in a retail business environment is highly preferred.
- Strong understanding of retail business processes and system workflows.
- Excellent problem-solving and communication skills to interact with business users and technical teams.
- Knowledge of e-commerce systems and process mapping is an added advantage.
- Basic understanding or experience with SQL scripting is an advantage.
- Strong organizational skills and ability to manage multiple tasks effectively.