IT and Network Support Associate

SK Jewellery; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

An established retail company in Kuala Lumpur is seeking an IT Network Specialist responsible for managing network devices and providing IT support to outlets. The ideal candidate must possess at least a diploma in IT, be proficient in Mandarin and English, and have a minimum of 3 years experience in the field. Key responsibilities include troubleshooting network performance, managing IT assets, and vendor management for IT services. A personal vehicle is required for travel between outlets.

Qualifications

• At least 3 years of experience in IT networking.
• Mandarin and English language proficiency.
• Experience in vendor management for IT services.

Responsibilities

• Implement and manage network devices.
• Monitor and troubleshoot network performance.
• Provide onsite IT support during business operations.

Skills

Network troubleshooting

IT Helpdesk support

LAN/WAN understanding

VPN configuration

Documentation skills

Education

SPM / Diploma / Bachelor's Degree in IT

Tools

Netflow

SNMP based NMS

Job description

Responsibilities

• Implement, manage and troubleshoot network devices such as wireless access points, firewalls, routers, and switches.
• Monitor, test, and troubleshoot network performance to ensure optimal functionality.
• Manage IT and network assets, including maintaining asset updates, inventory and documenting technical specifications.
• Install and configure computer hardware, software.
• Provide first level IT and Network Helpdesk Support.
• Provide onsite IT support to outlets during business operations.
• Perform other ad-hoc tasks by superior from time-to-time.
• Support standby ( remote / onsite ) for weekends and public holidays.
• Involve in vendor management on maintenance services related with CCTV Systems, Access Control Systems, Alarm Systems and IT related.
• Perform basic CCTV administration.

Requirements

• Candidate must possess at least SPM / Diploma / Bachelor's Degree or equivalent with IT specialization.
• At least 3 years of working experience in the related field is required for this position.
• Languages required : Mandarin and English to effectively communicate with Mandarin speaking clients.
• Able to create network diagrams and documentation.
• Good understanding and experience in LAN, WAN, and network security overall.
• Familiar with Bandwidth and performance analysis tools (e.g. Netflow) and SNMP based NMS.
• Familiar with VPN, SDWan and Site to site VPN with multi-factor authentication.
• Require travel to the outlets and must possess own vehicle for transportation of IT equipment's when needed.