IT Account Manager

THE HACENS TALENT PTE. LTD.; Pasir Panjang; On-site; MYR 80,000 - 110,000; Full time

Job summary

An IT solutions company in Malaysia is seeking an experienced IT Account Manager to acquire new customers and manage client accounts. You will engage with CIOs and IT managers to promote a suite of IT solutions, including cloud and cybersecurity. The ideal candidate has a degree and at least 3 years of B2B sales experience in IT.

Qualifications

• Minimum 3 years of experience in B2B IT solution sales.
• Solid understanding of cloud platforms like AWS, Azure, GCP.
• Self-driven, proactive, adaptable, able to work both independently and in a team.

Responsibilities

• Acquire new customers and promote IT solutions.
• Lead the sales cycle from initial pitch to deal closure.
• Establish relationships with key stakeholders.

Skills

Communication skills

Stakeholder management

Sales and business development

Understanding of enterprise IT solutions

Education

Diploma or Degree in Information Technology, Engineering, Business, or related field

Tools

Excel

PowerPoint

Teams

Job description

IT Account Manager

Key Responsibilities:

As an Account Manager, you will play a pivotal role in acquiring new customers, developing existing accounts, and promoting our suite of IT solutions. Your key responsibilities include:

1. Sales & Business Development

• Identify and qualify new leads via outbound prospecting, referrals, and networking.
• Strategically grow the account base through upselling, cross-selling, and account expansion.
• Propose and position integrated solutions including cloud, security, storage, and application modernization.
• Develop account strategies and plans aligned with annual targets.

2. Account Management & Client Engagement

• Act as the primary point of contact for assigned clients, ensuring ongoing engagement and satisfaction.
• Establish strong, long-term relationships with key stakeholders, including CIOs, IT managers, and procurement teams.
• Understand customers' evolving IT roadmaps and position relevant solutions accordingly.
• Monitor customer usage, feedback, and renewal opportunities to secure long-term value.

3. Sales Process Execution

• Lead the full sales cycle from initial pitch to deal closure, coordinating across internal departments.
• Prepare client proposals, presentations, quotations, and contracts with accuracy and attention to compliance.
• Negotiate pricing, terms, and scope of work effectively.
• Maintain updated client records.

4. Cross-Functional Collaboration

• Work closely with Solution Architects, Marketing, and Project Delivery teams.
• Participate in tender responses, RFP submissions, and client workshops.
• Coordinate customer onboarding and post-sale handover with the delivery teams.

5. Market & Product Knowledge

• Keep up to date with industry trends, emerging technologies, and competitor landscape.
• Attend vendor trainings and obtain relevant certifications when required.
• Actively contribute to go-to-market planning for new solutions and services.

Requirements

• Diploma or Degree in Information Technology, Engineering, Business, or a related field.
• Minimum 3 years of proven experience in B2B IT solution sales, preferably with a systems integrator or technology vendor.
• Solid understanding of enterprise IT solutions including cloud platforms (AWS, Azure, GCP), networking, cybersecurity, storage, and virtualization.
• Excellent communication, interpersonal, and stakeholder management skills.
• Able to build trusted relationships at multiple levels, including C-suite.
• Self-driven, proactive, adaptable, and able to work both independently and as part of a team.
• Proficiency in using productivity tools (e.g., Excel, PowerPoint, Teams).

Preferred Attributes

• Familiarity with Singapore’s public sector IT procurement processes and GovTech frameworks is a plus.
• Hunter mentality with the ability to manage long sales cycles.
• Positive attitude and resilience in navigating complex enterprise sales environments.
• Experience with strategic alliances or managing channel/vendor relationships.