ISC - Key Account Manager-Kuala Lumpur

Lazada; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading e-commerce platform in Malaysia seeks an experienced account manager to manage and develop key accounts. The role involves building relationships with decision-makers and identifying new business opportunities. Candidates should have a Bachelor's degree, over 1 year of relevant experience, and fluency in English and Chinese. This position requires strong communication and analytical skills, along with a willingness to travel.

Qualifications

• More than 1 year of experience in key account management.
• Proven track record in managing and growing key accounts.
• Willingness to travel as needed.

Responsibilities

• Manage and develop a portfolio of key accounts.
• Establish and maintain strong relationships with key decision-makers.
• Proactively identify new business opportunities within accounts.

Skills

Key account management

Customer relationship management

Communication skills

Analytical skills

Negotiation skills

Education

Bachelor's degree in Business, Marketing, or related field

Job description

Overview

1. Manage and develop a portfolio of key accounts in the assigned region, ensuring revenue growth and customer satisfaction.
2. Establish and maintain strong relationships with key decision-makers, understanding their business needs and providing tailored solutions.
3. Proactively identify new business opportunities within existing accounts, proposing new products or services to increase market share.
4. Collaborate with internal teams, including sales, product, and support, to ensure seamless delivery of services and address customer concerns.
5. Regularly report on account performance, market trends, and competitive activities to inform strategic planning.

Job Requirements

1. Bachelor\'s degree in Business, Marketing, or a related field.
2. More than 1 year of experience in key account management, preferably in the technology or e-commerce industry.
3. Proven track record in managing and growing a portfolio of key accounts, achieving sales targets and customer retention.
4. Excellent communication and negotiation skills, with the ability to influence and build relationships at all levels.
5. Strong analytical skills to interpret market data, identify trends, and make strategic recommendations.
6. Fluent in English and Chinese languages
7. Willingness to travel as needed to support client engagement and business development efforts in the region.