ISC - Key Account Manager-Kuala Lumpur

Lazada; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur is seeking a Key Account Manager to manage and develop key accounts, ensuring revenue growth and customer satisfaction. The ideal candidate will have over 1 year of experience in account management, excellent communication and negotiation skills, and be fluent in English and Chinese. This role requires willingness to travel for client engagement.

Qualifications

• More than 1 year of experience in key account management, preferably in technology or e-commerce.
• Proven track record in managing and growing a portfolio of key accounts.
• Willingness to travel as needed for client engagement.

Responsibilities

• Manage and develop a portfolio of key accounts, ensuring revenue growth.
• Establish and maintain strong relationships with key decision-makers.
• Identify new business opportunities within existing accounts.
• Collaborate with internal teams for seamless service delivery.
• Regularly report on account performance and market trends.

Skills

Account management

Customer relationship building

Communication skills

Negotiation skills

Analytical skills

Fluent in English and Chinese

Education

Bachelor's degree in Business, Marketing, or related field

Job description

Overview

• Manage and develop a portfolio of key accounts in the assigned region, ensuring revenue growth and customer satisfaction.
• Establish and maintain strong relationships with key decision-makers, understanding their business needs and providing tailored solutions.
• Proactively identify new business opportunities within existing accounts, proposing new products or services to increase market share.
• Collaborate with internal teams, including sales, product, and support, to ensure seamless delivery of services and address customer concerns.
• Regularly report on account performance, market trends, and competitive activities to inform strategic planning.

Job Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• More than 1 year of experience in key account management, preferably in the technology or e-commerce industry.
• Proven track record in managing and growing a portfolio of key accounts, achieving sales targets and customer retention.
• Excellent communication and negotiation skills, with the ability to influence and build relationships at all levels.
• Strong analytical skills to interpret market data, identify trends, and make strategic recommendations.
• Fluent in English and Chinese languages
• Willingness to travel as needed to support client engagement and business development efforts in the region.