IPZ Executive (Account Handler - Liability and Marine)

Zurich; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading company in the insurance field seeks an Underwriter to provide guidance and support in managing policies and risks associated with foreign Property Casualty contracts. This role involves advising on underwriting practices, managing local policies, and ensuring compliance with regulations. Candidates should hold a Bachelor's Degree with relevant experience and possess strong negotiation, communication, and analytical skills.

Qualifications

• 2+ years in underwriting or related insurance fields.
• Experience in US insurance industry is a plus.
• Fluency in additional languages preferred.

Responsibilities

• Advise on wording and coverage for best practices.
• Manage local coverage, policy issuance, and claims.
• Act as local contact for customers and brokers.

Skills

Negotiation

Sales

Communication

Relationship-building

Needs analysis

Education

Bachelor's Degree

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Job Summary

To provide underwriting guidance and support to foreign Property Casualty Underwriters in the correct interpretation & application of country/regional underwriting practices and procedures.

Job Accountabilities - Key Accountabilities

1. Advise on wording and coverage to facilitate the application of best practices and manage risks associated with writing country/regional covers under foreign global programs.
2. Seek advice and agreement from the Receive underwriter and/or Technical Underwriting on complex coverage requests prior to service delivery.
3. Take responsibility for issuing local policies, following instructions from the foreign Service Specialist accurately.
4. Complete tasks according to internal and external guidelines within stipulated time frames and quality standards.
5. Manage and resolve issues related to local coverage, policy issuance, premium payments, claims, and reporting during the insurance period.
6. Recognize cross-selling opportunities and direct interested parties to the appropriate Underwriting teams.
7. Identify areas for improvement and suggest solutions.
8. Act as the local contact for customers and brokers regarding services provided by the global network, working closely with Service Specialists & Underwriters.
9. Serve as a communication link between the producing and partner countries, including relationship management and due diligence.
10. Provide technical guidance on local Underwriting philosophy and strategy.
11. Maintain contact with Technical Underwriting and refer exceptional requests with recommendations.
12. Implement and administer international policies within quality and timeline expectations.
13. Interpret instructions, perform quality checks, and ensure accuracy of policy documents, invoices, and binders.
14. Update local systems to maintain data quality and integrity.
15. Manage claims data entry and coordinate among relevant parties, ensuring data quality in global tools.
16. Attend meetings, monitor decisions, and ensure appropriate actions are taken.
17. Handle daily tasks of a medium-complexity Receive contract independently, with occasional support.
18. Participate in LEAN initiatives such as Kaizen events and continuous improvement measures.

Job Qualifications Required:

• Bachelor's Degree and 2+ years of experience in underwriting or related insurance fields.
• OR High School Diploma or Equivalent and 4+ years of experience in underwriting or related fields.

Preferred:

• Knowledge of the US insurance industry and regulatory environment.
• Strong knowledge of underwriting philosophy, techniques, and regulations.
• Negotiation and sales skills.
• Fluency in languages other than English.
• Excellent verbal and written communication skills.
• Relationship-building skills.
• Needs analysis experience.
• Proficiency in Microsoft Office.

Business Accountabilities

• Allocate work, coach, and guide team members to ensure effective underwriting decisions.
• Support short-term projects with documentation and quality standards.
• Ensure compliance with legal and regulatory principles.
• Gather evidence and make accurate decisions to support customers.
• Monitor processes for improvements.
• Explain underwriting decisions clearly to build relationships.
• Resolve operational issues promptly, ensuring high service quality.

You are the heart & soul of Zurich!

At Zurich, we challenge the status quo and focus on positives. We value our employees' experience and offer growth opportunities. Let’s grow together!

Details:

• Location: MY - Kuala Lumpur
• Remote working: Not specified
• Schedule: Full Time
• Recruiter: Taren Kaur
• Closing date: Not specified