Intake Clinician

Lyra Health, Inc.; Malaysia; Remote; MYR 100,000 - 150,000; Full time

Job summary

A mental health care service provider seeks an Intake Clinician to deliver professional counseling via telephone. This permanent, full-time position is night shift-based and allows for remote work in Malaysia. Candidates must hold a Master’s degree in Psychology or Counseling and speak Mandarin or Tagalog. A commitment to professional standards and the ability to manage clinical risks are essential.

Qualifications

• Minimum of a Master’s Qualification as a Psychologist or Counsellor.
• Registration with the MAHPC or Lembaga Kaunsellor Malaysia required.
• Bilingual, Mandarin or Tagalog -speaking candidates required.

Responsibilities

• Provide the first point of contact for employees accessing the EAP service.
• Capture all information pertinent to the clinical management of the case.
• Adhere to all clinical protocols and procedures.

Skills

Bilingual (Mandarin OR Tagalog)

Client service orientation

Good telephone manner

Time management

Ability to work under pressure

Education

Master’s Qualification as a Psychologist or a Counsellor

Registration with the MAHPC (Clinical Psychologist) or Lembaga Kaunsellor Malaysia

Tools

Computer literacy

Job description

About Lyra Health

Lyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, nearly 20 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.

About the Role

The Intake Clinician’s primary role is to provide high quality and professional solution focused counselling and information support service to employees of client companies telephonically in Malaysia. The role is a permanent full time position and would be working from home.

The position of the intake clinician is a night shift position that allows for Working From Home. These shifts include working night shifts from 19:00 (7pm) to 07:00 (7am) in 12 hour shifts. There will be rotational days off in the week to manage the weekend shifts. The nature of the role involves conforming to call centre conditions and structures. This job specification is not exhaustive and will be reviewed as the role develops. Several pre-employment checks are pre-requisites prior to hiring external applicants e.g. criminal checks, reference checks, past employment checks, ID verification, qualification verification, residence and credit checks.

Preference will be given to candidates that have a background and working experience in the EAP field.

Responsibilities

• To provide the first point of contact for employees accessing the Lyra EAP service via telephone counselling or live chat
• To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical Manager.
• To accurately capture all information on the database pertinent to the clinical management of the case
• To adhere to all clinical protocols and procedures as laid out by Clinical Management

Qualifications

• Minimum of a Master’s Qualification as a Psychologist or a Counsellor
• Registration with the MAHPC (Clinical Psychologist) or Lembaga Kaunsellor Malaysia
• Bilingual, Mandarin OR Tagalog -speaking candidates required
• Fresh graduates are encouraged to apply for this position
• Must be able to provide counseling within a short-term framework
• Computer literacy and ability to type fast
• Ability to effectively merge Clinical and Employee Assistance Program focus
• Client service orientation
• Articulate
• Good telephone manner and ability to provide telephonic therapy
• Good Clinical understanding and ability to manage risk
• Good time management ability
• Ability to work within a team
• Ability to work well under pressure
• Business and commercial awareness
• High attention to details

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law.

By applying for this position,you acknowledge thatyourpersonal informationwill be processed as pertheLyra HealthWorkforce Privacy Notice. Through this application, to the extent permitted by law,we will collect personal information from you including, but not limited to,your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA)and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary,and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Informationform. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA.Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations.To exercise your data privacy rights outside of the United States, please [e-mail] more information about how we use and retain your information, please see ourWorkforce Privacy Notice."