Insurance Product Expert, Bayan Baru

HSBC; Bayan Lepas; On-site; MYR 48,000 - 60,000; Full time

Job summary

HSBC is seeking an Insurance Product Expert for its International Wealth and Personal Banking team in Penang. This role focuses on achieving sales targets, supporting Relationship Managers, and providing after-sales services to enhance customer satisfaction.

Qualifications

• Ambitious individual with experience in insurance and banking.
• Ability to meet sales targets and manage client relationships.
• Expertise in financial planning and insurance products.

Responsibilities

• Achieve sales targets for insurance products.
• Support Relationship Managers with client interactions.
• Provide after-sales support for insurance portfolios.

Skills

Sales Performance

Financial Planning

Client Management

Job description

Some careers have more impact than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further.

International Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management, and Global Private Banking, to become one of the world’s largest wealth managers with USD1.4 trillion in assets. In Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across private wealth, ranging from personal banking for individuals and families, to business owners, investors, and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans, mortgages, asset management, insurance, wealth management, and private banking, tailored to our customers’ needs.

We are currently seeking an ambitious individual to join our International Wealth and Personal Banking team as an Insurance Product Expert. This role involves working with colleagues to define, manage, and achieve divisional business targets.

Principal Responsibilities:

1. Meeting KPIs:

• Achieve Relationship Manager and Branch sales performance targets
• Meet wealth insurance revenue goals
• Attain target product mix for PERML
• Ensure overall participation, productivity, conversion ratio, profitability, and quality sales by individual Relationship Managers and Branches

1. Sales Activities & Management:

• Support Relationship Managers and Branch Leaders professionally to enhance satisfaction
• Review Relationship Managers' client portfolios to identify solution gaps and risk concentrations
• Assist Relationship Managers in client meetings by explaining complex solutions and identifying coaching opportunities
• Keep Relationship Managers updated on new product launches, market outlook, and trends
• Recommend solutions aligned with clients' needs and risk profiles
• Demonstrate core values: Open, Connected, Dependable, and Courageous Integrity
• Provide financial planning advice related to insurance portfolios
• Update sales management regularly with performance reports
• Organize branch activities such as customer events
• Manage overall insurance business for Relationship Managers and Branches

1. After Sales Service:

• Provide after-sales support and guidance, including minor claims processing and policy changes