Instructional Designer and Technical Writer

NEXTLABS INC.; Malaysia; On-site; MYR 60,000 - 80,000; Full time

Job summary

NEXTLABS INC. is looking for an Instructional Designer and Technical Writer in Malaysia to develop training courses for its information risk management products. You will collaborate with subject matter experts and design engaging content for diverse audiences, ensuring alignment with product updates.

The role requires a strong background in instructional design, excellent communication skills, and the capacity to work independently. Interested applicants can send their resumes to [e-mail].

Qualifications

• Minimum 3 years’ experience in instructional material development for enterprise software.
• Ability to write clear documentation for diverse audiences.
• Work independently with minimal supervision.

Responsibilities

• Design and develop training content including e-learning modules.
• Collaborate with SMEs to gather and ensure accurate training content.
• Manage the lifecycle of training projects and ensure timely delivery.

Skills

Instructional design

Content creation

Interpersonal communication

Technical writing

Education

Bachelor’s degree/Diploma in Computer Science or related field

Job description

Instructional Designer and Technical Writer

NextLabs® is the leading provider of policy-driven information risk management (IRM) software for large enterprises, provides an exciting opportunity for Instructional Designer /Technical Writers to join hands with highly talented product development teams in producing documentation for the next generation data protection and entitlement manager products. Our customers include many prominent enterprises in Aerospace & Defense, Financial Services, and High-Tech Manufacturing and Engineering industries. NextLabs’ flagship data protection and entitlement management products, Enterprise Data Protection and Compliant Enterprise®, combine with the CloudAz XACML-based policy management platform with integrated content aware and identity-driven enforcement technology to offer the most comprehensive information risk management (IRM) solution. Our products preserve confidentiality, prevent data loss, and ensure compliance across more channels and more points, within a single unified solution with the unmatched user acceptance and Total Cost of Ownership (TCO).

We are looking for a talented Instructional Designer/Technical Writer to develop and implement effective product and implementation training courses for our award-winning Information Risk Management products. You will be responsible for creating engaging and educational content that will support our customers, from administrators and end-users to developers and IT architects. Join a rapidly growing company that delivers solutions for an increasingly critical component of information technology.

Acting as owner for all product documentation in your area, your core responsibility will be to document product and implementation training courses and keep pace with our rapid software development lifecycle. You will also participate in design, review, and testing cycles, playing the role of anticipating the impact of new products and technologies for our users. The team here is genuinely excited about our cutting-edge products. We are seeking a candidate who shares our enthusiasm and commitment to excellence.

Responsibilities

• Design and develop interactive and engaging training content, including e-learning modules, instructor-led training materials, and user manuals.
• Collaborate with subject matter experts SMEs to gather information and ensure the accuracy of training content.
• Develop comprehensive training programs that cover product features, best practices, and implementation strategies.
• Write clear, instructional content tailored to diverse audiences, including administrators, developers, and end-users.
• Create supporting material/media (audio, video, simulations, games and so on).
• Learn and deepen your knowledge of NextLabs products and integrated third-party products.
• Manage the lifecycle of training projects, ensuring timely delivery and alignment with product updates and releases.
• Utilize various learning management systems (LMS) and technical writing tools to deliver training content.
• Evaluate the effectiveness of training materials and make improvements based on feedback and performance metrics.

Required Skills

• Bachelor’s degree/Diploma in Computer Science, Information Technology, or a related field.
• At least 3 years’ experience in developing instructional materials for enterprise software applications.
• Ability to write clear, succinct and accurate documentation, including conceptual information and procedural instructions for administrators, developers and end-users.
• Ability to work independently with minimal supervision.
• Ability to ramp up quickly on new technologies.
• Excellent interpersonal communication skills and ability to work with globally dispersed teams.

Desired Skills

• Knowledge of instructional design theories and best practices.
• Familiar with tools for generating LMS content and training courses.
• Experience developing training courses for applications in the Cloud.
• Knowledge of risk management or identity management software products is a plus.

Interested candidates may send resume to [e-mail] or use our online form below