Inside Sales Senior Manager (CFD Industry)

Private & Confidential; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Private & Confidential in Kuala Lumpur is seeking a senior client relationship leader to optimize segmentation, engagement and retention strategies across teams. You will set team targets aligned with business objectives and monitor sales pipelines, activities and performance.

You will drive expansion, coach team members, manage underperformance, build leadership benches and succession plans, while ensuring consistent client experience standards and close collaboration with internal departments

Qualifications

• Minimum 7 years of progressive experience in client relationship management, account management, or customer success roles within financial services, fintech, or brokerage industries with proven sales track record.
• Bachelor's degree in Business, Finance, Marketing, or related field.
• Proven track record of managing the inside sales team and driving client retention and growth outcomes in competitive markets.
• Demonstrate advanced skillset in people leadership, strategic thinking & vision, proficient in business acumen and organisational alignment.
• Lead and manage a large team of clients conversion and retention, multi-level teams or multi markets, responsible for team performance and growth.
• Proven people management, coaching experience and influencing skills to drive departmental improvements.
• Strong pipeline management and commercial decision-making capability, strategy ownership.

Responsibilities

• Optimize client segmentation and engagement models. Define conversion and retention strategies across teams.
• Set team targets aligned with business objectives. Monitor team's sales pipelines, activities, and performance on an ongoing basis.
• Responsible for team and market expansion, coaching team members, managing underperformance, and building leadership benches and succession pipelines.
• Drive team members portfolio growth, conversion and engagement strategies, consistent client experience standards.
• Partner closely with internal departments for strategic approach.
• Managing team performance on conversion rate, number of FTD, net deposit, outreach volume & engagement time.
• Team attendance and attrition.
• Maintaining reports accuracy and completion.
• Team & market ROI.

Skills

People leadership

Strategic thinking

Business acumen

Organisational alignment

Sales leadership

Education

Bachelor's degree in Business, Finance, Marketing, or related field

Tools

CRM software

Job description

• Optimize client segmentation and engagement models. Define conversion and retention strategies across teams.
• Set team targets aligned with business objectives. Monitor team's sales pipelines, activities, and performance on an ongoing basis.
• Responsible for team and market expansion, coaching team members, managing underperformance, and building leadership benches and succession pipelines.
• Drive team members portfolio growth, conversion and engagement strategies, consistent client experience standards.
• Partner closely with internal departments for strategic approach.
• Managing team performance on conversion rate, number of FTD, net deposit, outreach volume & engagement time.
• Team attendance and attrition.
• Maintaining reports accuracy and completion.
• Team & market ROI.

Requirements:

• Minimum 7 years of progressive experience in client relationship management, account management, or customer success roles within financial services, fintech, or brokerage industries with proven sales track record.
• Bachelor's degree in Business, Finance, Marketing, or related field.
• Proven track record of managing the inside sales team and driving client retention and growth outcomes in competitive markets.
• Demonstrate advanced skillset in people leadership, strategic thinking & vision, proficient in business acumen and organisational alignment.
• Lead and manage a large team of clients conversion and retention, multi-level teams or multi markets, responsible for team performance and growth.
• Proven people management, coaching experience and influencing skills to drive departmental improvements.
• Strong pipeline management and commercial decision-making capability, strategy ownership.