Inside Sales Representative (Based in Ipoh)

Coherent Corp.; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the technology sector seeks an Order Management Specialist to oversee order booking and customer service interactions. The ideal candidate will have a degree in business-related fields and experience in customer service and order management, thriving in a dynamic environment and excelling in communication. Responsibilities include coordinating shipments, managing backlog issues, and supporting corporate objectives.

Qualifications

• Minimum 3 to 5 years in Customer Service, Order Management, or related fields.
• Understanding of revenue recognition rules and incoterms.
• Excellent written and oral communication skills.

Responsibilities

• Coordinate shipments and resolve issues with a good understanding of incoterms.
• Manage and resolve backlog issues including order hold release and PO updates.
• Provide month-end and quarter-end support to achieve corporate goals.

Skills

Communication skills

Problem Solving

Organization

Self-starter

Education

Degree in Business Admin / Economics / Marketing

Tools

Microsoft Office

Oracle

Salesforce

Job description

Job Responsibilities

• Order booking accurately in Oracle to meet audit requirements and revenue policies.
• Coordinate shipments and resolve shipments issue where applicable with good understanding of incoterms.
• Liaison and work closely with Sales, Marketing, Planning, Production, Finance, Shipping, Logistics and RMA.
• Provide sales support to Global RSM / KAM and to Sales Representatives.
• Must be able to understand, interpret and channel clear message, emails, order confirmation, shipment, customers’ requests, and delivery schedule precisely.
• Review hub inventories and aging. Constantly liaise with customers for hub pull and work close with factories for hub replenishments.
• Provide month end and quarter end support as needed to achieve corporate goals.
• Trouble shooting all operational issues in relation with customers POs and provide solutions.
• Attend and supports customers’ emails and requests professional and on timely manner. Ensure customers’ satisfactions and able to recognize and prioritize customers’ requests. Know when to escalate to right channel and team. Always have urgency sense with escalation.
• Manage and resolve backlog issues including order hold release, PO information update, update rescheduling files, purchase order requirements.
• Participate in projects and goals to support Department and Corporate goals.

Job Requirement

• Degree in Business Admin / Economics / Marketing and related fields.
• Minimum 3 to 5 years in Customer Service, Order Management, Sales or Marketing Coordinator or Administrative or Executive, and working in complex environment.
• Understanding of revenue recognition rules and guidelines.
• Knowledge with incoterm and shipments practices.
• Excellent communication skills – both written and oral.
• Self-starter with the ability to thrive in a high energy, interrupt driven environment.
• High level of productivity. Well organized and able to effectively handle multiple priorities and tasks.
• Independent
• Knowledge in Microsoft Office, Oracle and Salesforce are preferred.