Inside Sales Analyst

Coherent Corp.; Ipoh; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic individual to join their team as a Customer Service Coordinator. This role involves managing order bookings, coordinating shipments, and providing essential support to sales teams. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate a strong understanding of customer needs. With a commitment to integrity and collaboration, this opportunity offers a pathway for professional growth within a global leader in engineered materials and networking components. Join a company that values innovation and rewards excellence in a supportive environment.

Benefits

Comprehensive career development platform

Competitive compensation program

Stability and longevity

Growth opportunities

Qualifications

• 3-5 years in Customer Service or Order Management roles.
• Degree in Business Admin, Economics, or Marketing is required.

Responsibilities

• Accurately book orders in Oracle and coordinate shipments.
• Liaise with various departments to ensure customer satisfaction.

Skills

Customer Service

Order Management

Sales Coordination

Communication Skills

Problem Solving

Self-starter

Organizational Skills

Education

Degree in Business Admin

Degree in Economics

Degree in Marketing

Tools

Oracle

Salesforce

Microsoft Office

Job description

Job Description

Duties and responsibilities

1. Order booking accurately in Oracle to meet audit requirements and revenue policies.
2. Coordinate shipments and resolve shipments issues where applicable with good understanding of incoterms.
3. Liaison and work closely with Sales, Marketing, Planning, Production, Finance, Shipping, Logistics and RMA.
4. Provide sales support to Global RSM / KAM and to Sales Representatives.
5. Must be able to understand, interpret and channel clear messages, emails, order confirmations, shipments, customers’ requests, and delivery schedules precisely.
6. Review hub inventories and aging. Constantly liaise with customers for hub pull and work closely with factories for hub replenishments.
7. Provide month-end and quarter-end support as needed to achieve corporate goals.
8. Troubleshoot all operational issues in relation to customers' POs and provide solutions.
9. Attend and support customers’ emails and requests professionally and in a timely manner. Ensure customers’ satisfaction and be able to recognize and prioritize customers’ requests. Know when to escalate to the right channel and team. Always have a sense of urgency with escalation.
10. Manage and resolve backlog issues including order hold release, PO information updates, rescheduling files, and purchase order requirements.
11. Participate in projects and goals to support Department and Corporate goals.

Job Requirement

1. Degree in Business Admin / Economics / Marketing and related fields.
2. Minimum 3 to 5 years in Customer Service, Order Management, Sales or Marketing Coordinator, or Administrative or Executive roles, and working in complex environments.
3. Understanding of revenue recognition rules and guidelines.
4. Knowledge of incoterms and shipment practices.
5. Excellent communication skills – both written and oral.
6. Self-starter with the ability to thrive in a high-energy, interrupt-driven environment.
7. High level of productivity. Well organized and able to effectively handle multiple priorities and tasks.
8. Independent.
9. Knowledge in Microsoft Office, Oracle, and Salesforce are preferred.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust
Collaboration – Innovate Through the Sharing of Ideas
Accountability – Own the Process and the Outcome
Respect – Recognize the Value in Everyone
Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

About Us

Coherent is a global leader in lasers, engineered materials, and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity, and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.

About The Team

Coherent Malaysia (formerly known as II-VI Incorporated) began operations in 2001 through the incorporation of Finisar Malaysia with 300 headcounts, now employs over 3000 employees. Ipoh’s assembly and test site for optical components, transceivers, and wavelength management equipment, remains committed to the expansion of Coherent Corporation, accelerated by the growth of next-generation products to meet the increasing demands for network bandwidth and data storage.

Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity, and growth. Come Join Us!

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