Inside Sales Administrator

ACE Pacific Group; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

ACE Pacific Group is seeking an Inside Sales Administrator to bolster its sales operations team in Kuala Lumpur. This pivotal role involves administrative support, customer coordination, and maintaining sales databases. The ideal candidate is detail-oriented, possesses strong communication skills, and is ready to thrive in a fast-paced technology environment.

Qualifications

• 2+ years of experience in a sales support, sales coordination, or administrative role.
• Proficiency in Microsoft Office Suite.
• Experience with CRM tools is a plus.

Responsibilities

• Provide administrative support including quotation preparation and order processing.
• Coordinate with customers and vendors on sales orders and delivery timelines.
• Maintain accurate records in CRM systems.

Skills

Organisational skills

Time-management skills

Communication skills

Customer-focused mindset

Ability to adapt to new technologies

Education

Diploma or Bachelor’s degree in Business Administration, Sales & Marketing

Tools

Microsoft Office Suite

CRM tools

Job description

Location: Kuala Lumpur, Malaysia
Employment Type: Full Time

What is the Role About?

We are seeking a proactive and detail-oriented Inside Sales Administrator to support our sales team and ensure the smooth execution of sales operations. This role plays a critical part in managing the internal processes that drive our sales pipeline, coordinate with channel partners and vendors, and deliver excellent service to customers. If you enjoy working in a fast-paced environment and supporting the commercial engine of a growing tech company, we’d love to hear from you.

What You Will Do

• Provide administrative support to the sales team including quotation preparation, order processing, and documentation.
• Coordinate with customers, partners, and vendors to track sales orders, delivery timelines, and product availability.
• Maintain accurate and up-to-date records in CRM systems and sales databases.
• Support the sales team with proposal submissions, product information, pricing, and follow-ups.
• Assist in coordinating marketing events, webinars, and partner programs when needed.
• Communicate internally with logistics, finance, and technical teams to ensure smooth deal flow and post-sales handover.
• Monitor contract renewals, licensing, and support subscriptions, proactively alerting stakeholders ahead of expiry dates.
• Help generate sales reports, forecasts, and pipeline data as required.

What You Will Bring

Key Skills & Attributes

• Strong organisational and time-management skills with attention to detail.
• Effective written and verbal communication skills.
• Ability to handle multiple tasks and work collaboratively with cross-functional teams.
• Customer-focused mindset and a positive, can-do attitude.
• Fast learner with a willingness to adapt to new systems, technologies, and processes.

Academic & Professional Background

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint); experience with CRM tools is a plus.
• Diploma or Bachelor’s degree in Business Administration, Sales & Marketing, or a related field.
• 2+ years of experience in a sales support, sales coordination, or administrative role (preferably in IT or technology distribution).

Why Join ACE Pacific Group?

At ACE Pacific Group, we empower our people with opportunities to grow, lead, and make a meaningful impact in the fast-moving world of cybersecurity. Join a team that values innovation, collaboration, and continuous learning in a regionally established yet forward-thinking company.