Infra Manager

Cognizant Malaysia; Subang Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Cognizant Malaysia is seeking a production support leader in Subang Jaya to manage a team responsible for communication surveillance platforms and related upstream/downstream dependencies. The role emphasizes leadership and operational excellence.

The candidate will drive ITIL governance across incidents, problems, changes, service transitions, production readiness, license-to-operate and risk management, and own operational reporting, service reviews, backlog prioritization and improvement

Responsibilities

• Manage a production support team covering communication surveillance platforms and upstream/downstream dependencies.
• Drive ITIL governance across incident, problem, change, service transition, production readiness, license-to-operate and risk management.
• Own operational reporting, service reviews, backlog prioritization, improvement plans and benefits realization.
• Coordinate disaster recovery planning, resilience activities, configuration management hygiene and pro...

Job description

• Manage a production support team covering communication surveillance platforms and related upstream/downstream dependencies.
• Drive ITIL governance across incident, problem, change, service transition, production readiness, license-to-operate and risk management activities.
• Own operational reporting, service reviews, backlog prioritization, improvement plans and benefits realization.
• Coordinate disaster recovery planning, resilience activities, configuration management hygiene and pro...