Information Technology Operations Lead

Tun Razak Exchange; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

An innovative company in Kuala Lumpur is looking for an experienced IT Infrastructure Manager. The successful candidate will oversee IT systems ensuring high availability and security, lead a team in optimizing operations, and manage service delivery and vendor performance. Candidates should possess a degree in IT or Computer Science with at least 10 years of experience, including 3 years in a managerial role. This role demands strong technical knowledge and problem-solving abilities, focusing on aligning technology with business goals.

Qualifications

• Minimum 10 years of experience in IT infrastructure and operations.
• 3 years in a managerial role.
• Strong technical expertise with system components.

Responsibilities

• Oversee and maintain DM IT infrastructure.
• Lead IT system and application support function.
• Manage vendor performance and service delivery.

Skills

IT Operations Management

Team Leadership

Problem Solving

SCADA Systems

Education

Degree in Computer Science or IT-related field

Professional certificate in Information Technology

Job description

PRIMARY OBJECTIVES

• Oversee and maintain the District Management (DM) IT infrastructure, ensuring high availability, robust security, and efficient operation of all IT systems. This role involves managing the IT team, implementing best practices, optimizing IT operations, and aligning technology with business goals.
• Develop a comprehensive understanding of the DM operations support systems, serving as the DM IT expert in the SCADA system while also possessing knowledge and experience in other operational systems, including the Facility Management System (FMS), Campus Network, and Security Systems.
• Lead the IT system and application support function, ensuring efficient service delivery and timely issue resolution.
• Ensure all service outages are attended to, analysed, and resolved to meet day-to-day business operational requirements.
• Develop, enhance and adhere to the IT service management procedures and policies.
• Manage vendor performance, service delivery SLAs, and IT system contracts.
• As a team expert, to liaise, coordinate and provide assistance for any corporate IT-related matters or any other matters as instructed by the Head of Department.

REQUIREMENTS

• Minimum professional certificate or equivalent in Information Technology, preferably a degree in Computer Science and IT-related field.
• Minimum of 10 years of experience, including 3 years in a managerial role, in IT infrastructure and operations, covering server, storage, virtualization, data network, and data center facilities.
• Strong technical expertise required, with a deep understanding of system components and their interconnections to ensure efficient performance and integration.
• Proven experience in IT operations management, including incident resolution, and system performance optimization.
• Experience in managing SCADA system is preferred.
• Resourceful and able to work independently.
• Adaptable and flexible problem-solving skills.
• Ability to facilitate process improvement via technology.
• Agile and resilient.
• A high level of integrity, earning the respect and trust of his/her peer group and employees.
• Knowledge of approaches, tools and techniques for justifying projects, equipment or staffing expenditures by identifying costs, benefits, opportunities and threats.
• Knowledge of the evaluation and selection process for products, tools, services, and infrastructure components, ensuring alignment with the business needs