Information Technology Manager

A-Look Eyewear Group of Companies; Puchong; On-site; MYR 90,000 - 120,000; Full time

Job summary

A retail optical company in Malaysia is seeking a proactive IT Manager to oversee IT operations for over 90 retail stores. The role requires managing SAP systems, supporting business growth, and ensuring IT compliance. The ideal candidate has more than 6 years of experience in retail IT leadership, excellent troubleshooting skills, and the ability to drive IT excellence. Occasional travel across Malaysia is expected.

Qualifications

• More than 6 years of relevant experience, including retail IT leadership.
• Hands-on experience with SAP systems.
• Strong understanding of retail technologies.

Responsibilities

• Oversee day-to-day IT operations across all stores.
• Manage and implement new SAP system for the retail business.
• Lead local IT projects and manage external vendors.

Skills

Retail IT Leadership

SAP Systems

Troubleshooting

Project Management

Vendor Coordination

Effective Communication

Education

Bachelor's degree in Information Technology

Tools

Retail Technologies (POS, CRM, inventory systems)

Job description

Your role

We are looking for a proactive and results-driven IT Manager to lead the technology landscape of our optical retail business in Malaysia, supporting over 90 retail stores.

This role plays a critical part in ensuring the IT excellence, maintaining and evolving our IT infrastructure, ensuring the stability of retail systems, supporting business growth, and managing post-integration support for our SAP system. The ideal candidate is hands-on, business-oriented, and experienced in managing IT in a fast-paced retail environment.

Main Responsibilities:

Retail IT Operations & Support

• Oversee day-to-day IT operations across all stores and offices, supporting approximately 400 end users.
• Ensure high system availability for POS, CRM, payment solutions, and store inventory systems.
• Lead IT support and troubleshooting, ensuring timely resolution of store and office issues.

SAP Post-Integration Support

• Manage and implement new SAP system for the retail business.
• Coordinate with regional IT teams to resolve technical and functional issues.
• Train users and drive continuous improvements in related workflows and system utilization.

Store Expansion & Infrastructure

• Manage IT assets, software and hardware rollouts, and retail network stability.
• Provide IT setup and support for existing/ new store openings, relocations, and refurbishments.

Project & Vendor Management

• Lead and support local IT projects, including system upgrades and digital initiatives.
• Manage external vendors and service providers, ensuring IT performance are met accordingly to the business needs.
• Plan and monitor the IT budget, ensuring cost-effective solutions.

IT Compliance and Policies

• Set up, implement and monitor all IT policies and practices for Optical Retail Malaysia according to local law and regulation and group’s internal standard and compliance.

Main Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• More than 6yrs of relevant experience, including experience retail IT leadership role.
• Hands-on experience with SAP systems
• Strong understanding of retail technologies (POS, CRM, inventory systems, networks).
• Excellent troubleshooting, project management, and vendor coordination skills.
• Effective communicator with the ability to train and support non-technical users.
• Capable in leading all IT related matters and drive IT excellence with MNC standards.
• Willingness to travel occasionally to store locations across Malaysia.