INFORMATION TECHNOLOGY EXECUTIVE

Port of Tanjung Pelepas; Gelang Patah; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated IT professional to ensure optimal performance of their systems. This role involves monitoring applications, managing user requests, and facilitating project management for software enhancements. The ideal candidate will have a strong background in system maintenance and user support, ensuring that all IT solutions align with business requirements. Join this innovative team to make a significant impact in a dynamic environment where your skills will be valued.

Qualifications

• Experience with system monitoring and performance tuning.
• Ability to manage user requests and provide IT solutions.

Responsibilities

• Ensure IT applications are maintained at optimum performance.
• Develop reports and tools according to user specifications.
• Participate in application system project phases.

Skills

System Monitoring

Data Extraction

User Request Management

Project Management

Change Management

Education

Bachelor's Degree in Information Technology

Relevant Certifications

Tools

Reporting Tools

Monitoring Software

Job description

Primary Position Objective:

• Ensure systems are maintained and the performance monitored.
• Execute enhancement / development to meet user requirement.

Responsibilities:

System Monitoring

• To ensure IT application / system is up and running at optimum performance by constant monitoring and necessary fine tuning, if required.
• To ensure early detection of application issues via consistent assessments.

Planned Maintenance

• Ensure execution of all planned and corrective maintenance for all software applications.

Data extraction and Report Development

• Develop reports or tools when needed.
• Ensure each report or system development according to user specification.

User Request Management

• Attend to customer request on possible IT and other electronic based solutions in line with PTP business requirements.
• Facilitate discussion with requester based on the requisition form submitted to IT.
• Advise possible solutions to meet the requester requirements.
• Conduct background investigation and other clarifications work to ensure completeness, accuracy and credibility of information.

Change Management

• Develop and enforce effective operating procedures with regards to managing operational application systems such as change control, version management, etc.
• Facilitate User Acceptance Test with Users when required.

System Enhancement

• Analyze any request for new or enhancement of the application systems and plan execution accordingly.
• Manage or participate in installation, upgrade and enhancement process.

Project Management

• Participate and/or facilitate in all phases of application system project, from selection of products to handover, as necessary.

User Access Maintenance

• To create and manage user accounts for all application systems.