Information & Communication Technology Executives

Johor Port Berhad; Pasir Gudang; On-site; MYR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as an Information & Communication Technology Executive, where you'll play a crucial role in supporting and maintaining various business applications. This position offers the opportunity to enhance your problem-solving and analytical skills while collaborating with management and customers to ensure seamless operations. You'll be responsible for developing documentation, training users, and ensuring compliance with standard operating procedures. If you're looking for a dynamic environment that values initiative and teamwork, this role is perfect for you.

Benefits

EPF

SOCSO

Qualifications

• Experience in business application software support and maintenance.
• Strong problem-solving and analytical skills for application issues.

Responsibilities

• Manage and resolve day-to-day business application issues.
• Develop and maintain system documentation and procedures.
• Plan and analyze customer support functions.

Skills

Problem-solving skills

Analytical skills

Communication skills

Customer support planning

Documentation skills

Organizational skills

Time-management skills

Job description

Johor Port Berhad Hiring! Full Time Information & Communication Technology Executives in Johor - Ricebowl

• Experience in the operation, support, and maintenance of various types of business application software (in-house, joint-development, off-the-shelf).
• Strong problem-solving and analytical skills for resolving day-to-day application issues.
• Familiarity with system maintenance planning and system deployment processes.
• Ability to proactively monitor applications for abnormalities and implement timely resolutions.
• Experience in developing and maintaining system documentation (Application Support Procedures, Technical Configuration, User Guides).

Customer Focus & Communication:

• Experience in planning, implementing, and analyzing customer support functions.
• Excellent communication and interpersonal skills to act as the main point of contact for customers.
• Ability to collaborate effectively with Management, departments, and customers.
• Skill in identifying end-user requirements and specifications.
• Ability to translate user needs into application features.
• Experience in developing and delivering user training for new systems.

Compliance & Documentation:

• Understanding of and adherence to standard operating procedures.
• Awareness of relevant regulatory bodies and compliance requirements.
• Familiarity with ISMS (Information Security Management System) policies and procedures.
• Strong attention to detail in maintaining accurate and up-to-date documentation.

General Skills:

• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.
• Proactive and 1 solution-oriented approach
• Responsible for the operation, support, and maintenance of business application software, which consists of in-house, joint-development, and off-the-shelf applications for all ranges of JPB Business Applications.
• Manage and resolve day-to-day Business Application issues and prepare system maintenance plans and system deployment.
• Responsible for ensuring SLA targets are met by proactively monitoring the application for abnormalities with timely resolutions.
• Plan, implement, and analyze the effectiveness of customer support functions and act as the main point of communication with customers.
• Collaborate with Management, departments, and customers to identify end-user requirements and specifications and translate them into application features.
• Develop and maintain system documentation and procedures that include Application Support Procedures, System and Technical Configuration Documentation, User Guides/Manuals, and User Training for new systems.
• Comply with standard operating procedures, relevant regulatory bodies, ISMS policy, and procedures.
• EPF
• SOCSO

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