Information Assistant - Operations (Duty Operations) MASB @ Miri

Malaysia Airports Berhad; Miri; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading company in the aviation sector is seeking an Information Assistant for their operations in Miri. The role requires providing comprehensive customer assistance, ensuring timely communication regarding flight details, and maintaining a professional attitude. The candidate must be proficient in both English and Bahasa Malaysia and deliver exceptional service. This position is ideal for individuals with excellent communication skills and a customer-oriented approach, looking to engage in the dynamic environment of airport operations.

Qualifications

• Must have good communication skills in English and Bahasa Malaysia.
• Preferably 1 year relevant working experience in a customer service role.

Responsibilities

• Provide customer service and assist Duty Officer in airport operations.
• Make announcements regarding flight information in Malay and English.
• Handle difficult customers tactfully and manage complaints.

Skills

Communication

Customer Service

Interpersonal Skills

Problem Solving

Education

SPM or equivalent

Tools

Computer literate

Job description

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Information Assistant - Operations (Duty Operations) MASB @ Miri

Job Description

GENERAL SUMMARY

• Provide efficient and quality service to all customers and assist Duty Officer in ensuring that all airport activities are conducted smoothly and effectively.

ESSENTIAL POSITION

• Make a clear and precise announcement in Malay and English languages on flight departures; delays and other relevant flight information
• Provide customers with the latest and accurate information on Flight Information Display System (FIDS) and assist customers that required assistance
• Answer all calls within 3 rings; answer politely and professionally
• Perform duties at all designated counters such as PA Room; VIP Room; PABX Room and at all Information desks
• Ensure all facilities at the work place are serviceable and will report immediately to Supervisor on faulty equipment
• Record all ETA and ETD given by the Air Traffic Control Tower and liase with Aerobridge Operator pertaining to aircraft docking bay.
• Practice Standard People Practice (SPP) when attending customers
• Ensure the VVIP/VIP rooms are clean and well organized and that all facilities are serviceable.
• Handle difficult customers tactfully and accept complaints in a professional manner.
• Manage complaints
• Able to respond quickly and efficiently to customer requests
• Able to deal with difficult situations with tact and diplomacy
• Handle requests for information and stay updated on the changes to flights.
• Dealing with lost property
• Information assistant should have excellent communication skills and know how to deal with people in a kind, polite, and patient manner.

Skills

• Able to work independently with minimumsupervision
• Possess good communication and interpersonal skills
• Customer service oriented with pleasant personality
• Good in both written and spoken English and Bahasa Malaysia
• Must be computer literate

Relevant Industries

• Preferable with minimum 1 year relevant working experience

Education

SPM or equivalent with Credit in Bahasa, Pass in English and Mathematics

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 19 June2025
Only shortlisted candidates will be notified.

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