Individual & Group policy administration/servicing

Cognizant; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global technology company in Kuala Lumpur is seeking a Senior Advisor to oversee policy administration tasks. The role involves managing complex cases, guiding junior team members, and ensuring compliance with quality standards. Candidates should have 3-5 years of relevant experience in policy administration and strong problem-solving skills. This position offers a challenging yet rewarding environment.

Qualifications

• 3 - 5 years' experience in policy administration, premium collection in medical/insurance areas.
• Good awareness of risk control and can work independently.
• Able to work under pressure.
• Good time management.
• Accountable.

Responsibilities

• Manage day-to-day policy administration activities for complex cases.
• Ensure timely completion of operational processes in alignment with service level agreements.
• Provide guidance and support to junior team members.
• Investigate and resolve processing errors or discrepancies.
• Maintain accurate documentation and reporting.

Skills

Insurance operations knowledge

Problem-solving skills

Time management

Risk control awareness

Ability to work under pressure

Job description

Overview

Summary:

• The Senior Advisor is responsible for overseeing complex individual policy administration tasks, ensuring accurate and timely processing of customer records and policy issues.
• This role provides guidance to junior team members, supports quality assurance, and collaborates with leadership to monitor work volumes and address irregularities.
• Advanced knowledge of insurance operations and strong problem-solving skills are essential to maintain compliance and resolve escalated issues effectively.

Responsibilities

• Manage the day-to-day policy administration activities for the complex cases (i.e. VIP, disputed cases) independently, ensuring compliance with internal guidelines and quality standards.
• Monitor and ensure timely completion of operational processes, including policy issuance, subscription updates, and data verification, in alignment with service level agreements.
• Provide guidance and support to junior team members, including quality assurance checks, training, and decision reviews to uphold procedural integrity.
• Investigate and resolve processing errors or discrepancies, collaborating with cross-functional teams (e.g., HK team) to address high-risk or suspicious cases
• Maintain accurate documentation and reporting, including incident logs, audit results, and meeting records to support transparency and compliance

Professional experience

• 3 - 5 years' relevant experience in policy administration, premium collection in medical/insurance areas.
• Good awareness of risk control and can work independent
• Able to work under pressure
• Good time management
• Accountable