Incident-Driven Service Desk Analyst (L1–L2)

Private Advertiser; Selangor; On-site; MYR 40,000 - 67,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

The Private Advertiser is seeking a Service Desk Analyst (Incident Management) to deliver Level 1 & 2 service desk monitoring for internal and external users. The role requires 1–2 years of IT service desk experience and a proactive, customer‑focused approach.

You will handle calls and emails, assist with offline service requests, and contribute to major incident and problem management. Familiarity with ServiceNow is a plus, along with basic networking knowledge and strong teamwork.

Qualifications

• 1–2 years of IT service desk experience.
• Experience handling calls (inbound & outbound) and emails.
• Exposure to Major Incident and Problem Management.
• Familiarity with ServiceNow is an advantage.
• Basic networking knowledge.

Responsibilities

• Deliver Level 1 & Level 2 Service Desk monitoring.
• Handle inbound/outbound calls and emails.
• Process offline service requests and catalog requests.
• Assist with Major Incident and Problem Management.

Skills

Incident management

Helpdesk / service desk

Phone & email support

Team oriented

Basic Networking

Tools

ServiceNow SNOW

Job description

The Private Advertiser is seeking a Service Desk Analyst (Incident Management) to deliver Level 1 & 2 service desk monitoring for internal and external users. The role requires 1–2 years of IT service desk experience and a proactive, customer‑focused approach.

You will handle calls and emails, assist with offline service requests, and contribute to major incident and problem management. Familiarity with ServiceNow is a plus, along with basic networking knowledge and strong teamwork.