Inbound Sales Representative- English Speaking

Teleperformance; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company seeks an Inbound Sales Representative in Malaysia who excels in customer service and sales. The role involves handling calls and proposing solutions to clients. Ideal candidates should possess a Bachelor's degree, at least one year of sales experience, and excellent communication skills.

Qualifications

• Proficiency in written and spoken English.
• Minimum 1 year of sales experience preferred.
• Open to Local Malaysian.

Responsibilities

• Handle incoming calls using proper sales and customer service practices.
• Identify needs and propose solutions for new products.
• Achieve metrics like First Call Resolution and New Sales.

Skills

Sales experience

Interpersonal skills

Problem solving

Consultative approach

Education

Bachelor's degree or Diploma in any discipline

Job description

Inbound Sales Representative- English Speaking

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to 2024).

Responsibilities

• Handle incoming calls using proper sales and customer service practices throughout the interaction.
• Use a consultative approach to identify needs and propose solutions for new products and services that benefit their businesses.
• Resolve issues within our support scope, guiding towards third-party solutions or paid consultations when necessary.
• Troubleshoot client products to ensure a one-call resolution.
• Achieve metrics like First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales.
• Exhibit excellent interpersonal skills and thrive in a fast-paced, high-volume environment.
• Open to working in rotational shifts.

Qualifications

• Bachelor's degree or Diploma in any discipline
• Open to Local Malaysian
• Proficiency in written and spoken English
• Minimum 1 year of sales experience preferred
• Strong ability to turn support calls into sales opportunities

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Do you have experience in a sales role? Which of the following types of qualifications do you have? Which of the following statements best describes your right to work in Malaysia? How many years' experience do you have as an Inbound Sales Consultant? What's your expected monthly basic salary? How would you rate your English language skills? Do you have customer service experience?

Information & Communication Technology More than 10,000 employees

Who is Teleperformance

Teleperformance is a global digital business services company.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

170 countries served.99 % of our employees continue to work in a Great Place to Work 410 K+ employees worldwide50 % of our workforce works remotely300 + languages and dialects63 % of all non-agent roles are filled through internal promotions

What do we do?

We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services.

Check us out!: https://youtu.be/TG3lqGd6hEY

Who is Teleperformance

Teleperformance is a global digital business services company.

With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

170 countries served.99 % of our employees continue to work in a Great Place to Work 410 K+ employees worldwide50 % of our workforce works remotely300 + languages and dialects63 % of all non-agent roles are filled through internal promotions

What do we do?

We provide a comprehensive, AI-powered service portfolio from front-office customer care to back-office functions, including Trust and Safety Services that help defend both online users and brand reputation. We also offer a range of specialized services such as Collections, Translation and Localization, Visa and Consular Services, and Recruitment Services.

Check us out!: https://youtu.be/TG3lqGd6hEY

What can I earn as an Inbound Sales Consultant