Inbound Sales Associate (ANZ market- B2C)

Concentrix; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global provider of customer experience solutions seeks an Inbound Sales Associate focusing on the ANZ market. This role involves utilizing proficient selling skills to enhance customer engagement and promote products effectively, requiring a bachelor's degree and significant sales experience.

Qualifications

• Min 3 years of direct end customer sales experience, preferably in inside sales/telesales.
• Advanced English proficiency required.
• Experience in a highly measured sales environment.

Responsibilities

• Promote client brand by educating customers and taking product orders.
• Assist customers in web interactions and address product inquiries.
• Provide competitive product information and referral leads.

Skills

Selling techniques

Customer service

Communication

Education

Bachelor's Degree

Tools

SFDC

CRM platforms

MS Office

Job description

Inbound Sales Associate (ANZ market- B2C)

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Proficient use of selling skills to ensure consumers are sold the right products and services

Cross/up-sell products and services

Provide comparative and competitive product information about consumer products

Promote client brand by inspiring and educating customers

Take product orders and process financial transactions (credit cards and financing applications)

Assist customers with web based interactions

Capture customer profile information and interaction history

Provide referrals to other HP and third party organizations as needed

Pass leads to the appropriate HP sales manager

Provide order related assistance to customers

Report web related problems or errors to HP on a timely basis

Subscribe customers to email newsletter or other direct marketing tools

Ad hoc tasks given

Requirements:

Bachelors Degree preferred

Min 3 year of direct end customer sales experience preferably inside sales/telesales

1-2 years experience in IT H/W Print/PC CC sales [end to end]

Advanced English Proficiency on Verbal and Expert Level for Chat

Experience in SFDC and Other CRM platform is an advantage

Worked in highly measured sales environment. Contact Rate, Conversion

Typing speed: 40 words per min

Proven aptitude to understand and converse about consumer technology

Demonstrated familiarity with use of a computer, the internet and MS Office applications

Ability to demonstrate proficient selling techniques including discovery, closing and overcoming objections

Excellent conversational English verbal communication, listening and comprehension skills

Soft skills – selling techniques, professionalism, customer service, telephone time management

Other information:

KL Office is located at Menara TRX

Onsite

Privacy and Information security

Adhere security requirements in the process.

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All shortlisted candidates will be contacted.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? Which of the following types of qualifications do you have? How would you rate your English language skills? Which of the following languages are you fluent in? How many years' experience do you have as an Inbound Sales Role?

Information & Communication Technology More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

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